Office Support Specialist - Audit Support
Company: Addison Group
Location: Costa Mesa
Posted on: March 23, 2020
Sr. Office Support Specialist-Audit Support
Duration: 3 Months (C2H)
Location: Lakeland, FL 33801
Pay Rate: $21
- Performs a variety of the most complex clerical support duties
within Summit's premium audit department. Tasks may include one or
more of the followings:
- Clerk: Performs functions such as photocopying, compiling
records, filing, tabulating, posting information and distributing
mail. Maintains records, forms, verifies information and resolves
more complex problems. May assist in the purchase of office
supplies and facility security functions (keys, badges, etc.). May
answer and / or screen incoming calls.
- Printing: Completes assignments of the highest technical
complexity ranging from single and multicolor forms, promotional
materials, bulletins, manuals and other printed material including
documents requiring merge of covers, text, indexes and related
items. Performs necessary equipment set-up and preparatory
- Imaging-Indexing: Performs scanning, manual indexing and / or
fax committal for all levels of customers. Performs quality checks
and indexes scanned and faxed documents for specified customers or
customer types. Obtains accurate information (policy numbers,
procedures, product codes, batch numbers and customer numbers) for
scanned documents. Resubmits incomplete documents back for
Prepping, Scanning, Storage, etc. May contact agents, insureds,
claimants, etc. for additional information when required. May
assist in testing system upgrades and enhancements.
- Mailing: Prepares incoming mail for distribution and processes
outgoing mail. Distributes and collects mail, determines and
affixes appropriate postage. Maintains records on postage,
registered mail and packages. Operates mailroom equipment including
postage machine, sorter, inserter, etc. Maintains knowledge of the
rules, regulations and procedures of the various mail and package
systems / vendors throughout the nation.
- Receptionist: Answers, routes and screens incoming calls.
- Business Phones: Maintains extensive organization knowledge to
answer organization-wide toll-free and direct phone lines. Verifies
and explores caller's need to "warm" transfer to appropriate
department. Intakes caller information to research and later return
and forward the caller to the appropriate department or individual
employee. Accesses various business-related computer systems to
assist in getting callers to the appropriate party. May monitor
email boxes for response or forward.
- Word Processing: Prepares the most complex documents from
various sources of written or dictated input which may include page
layouts and charts. Enters corrections, revisions and proofreads
output for accuracy and completeness.
- Quality Control / Review: Reviews completed work prior to
distribution to customer. Forwards items found not meeting
standards to the appropriate employee for correction. Researches
and tracks detected issues and provides feedback to Lead and / or
- Other support activities: Filing, document assembly, data
- Complies with appropriate company and / or regulatory
guidelines (i.e., handling of checks, titles, other negotiable
- Applies knowledge of audit department policies and procedures
and utilizes broad understanding of the business and
- Performs other duties as assigned.
Education: High school diploma or equivalent
Experience: 4 to 6 years related experience. Experience in the
insurance industry preferred.
Requires continuous and prolonged walking and standing.
Requires frequent lifting, carrying, pushing and pulling of objects
up to 50 lbs.
Requires frequent climbing, bending, twisting, stooping, kneeling
Requires overhead reaching and grabbing.
Requires regular and predictable attendance.
Requires ability to conduct visual inspections.
Keywords: Addison Group, Costa Mesa , Office Support Specialist - Audit Support, Accounting, Auditing , Costa Mesa, California
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