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Office Support Specialist - Audit Support

Company: Addison Group
Location: Costa Mesa
Posted on: March 23, 2020

Job Description:

Sr. Office Support Specialist-Audit Support

Duration: 3 Months (C2H)

Location: Lakeland, FL 33801

Pay Rate: $21

Duties:

  • Performs a variety of the most complex clerical support duties within Summit's premium audit department. Tasks may include one or more of the followings:
    • Clerk: Performs functions such as photocopying, compiling records, filing, tabulating, posting information and distributing mail. Maintains records, forms, verifies information and resolves more complex problems. May assist in the purchase of office supplies and facility security functions (keys, badges, etc.). May answer and / or screen incoming calls.
    • Printing: Completes assignments of the highest technical complexity ranging from single and multicolor forms, promotional materials, bulletins, manuals and other printed material including documents requiring merge of covers, text, indexes and related items. Performs necessary equipment set-up and preparatory work.
    • Imaging-Indexing: Performs scanning, manual indexing and / or fax committal for all levels of customers. Performs quality checks and indexes scanned and faxed documents for specified customers or customer types. Obtains accurate information (policy numbers, procedures, product codes, batch numbers and customer numbers) for scanned documents. Resubmits incomplete documents back for Prepping, Scanning, Storage, etc. May contact agents, insureds, claimants, etc. for additional information when required. May assist in testing system upgrades and enhancements.
    • Mailing: Prepares incoming mail for distribution and processes outgoing mail. Distributes and collects mail, determines and affixes appropriate postage. Maintains records on postage, registered mail and packages. Operates mailroom equipment including postage machine, sorter, inserter, etc. Maintains knowledge of the rules, regulations and procedures of the various mail and package systems / vendors throughout the nation.
    • Receptionist: Answers, routes and screens incoming calls.
    • Business Phones: Maintains extensive organization knowledge to answer organization-wide toll-free and direct phone lines. Verifies and explores caller's need to "warm" transfer to appropriate department. Intakes caller information to research and later return and forward the caller to the appropriate department or individual employee. Accesses various business-related computer systems to assist in getting callers to the appropriate party. May monitor email boxes for response or forward.
    • Word Processing: Prepares the most complex documents from various sources of written or dictated input which may include page layouts and charts. Enters corrections, revisions and proofreads output for accuracy and completeness.
    • Quality Control / Review: Reviews completed work prior to distribution to customer. Forwards items found not meeting standards to the appropriate employee for correction. Researches and tracks detected issues and provides feedback to Lead and / or management.
    • Other support activities: Filing, document assembly, data entry, etc.
    • Complies with appropriate company and / or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).
    • Applies knowledge of audit department policies and procedures and utilizes broad understanding of the business and organization.
    • Performs other duties as assigned.

      Responsibility's:

      Education: High school diploma or equivalent
      Experience: 4 to 6 years related experience. Experience in the insurance industry preferred.

      Physical Requirements
      Requires continuous and prolonged walking and standing.
      Requires frequent lifting, carrying, pushing and pulling of objects up to 50 lbs.
      Requires frequent climbing, bending, twisting, stooping, kneeling and crawling.
      Requires overhead reaching and grabbing.
      Requires regular and predictable attendance.
      Requires ability to conduct visual inspections.

Keywords: Addison Group, Costa Mesa , Office Support Specialist - Audit Support, Accounting, Auditing , Costa Mesa, California

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