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Support Engineer Salesforce Certified

Company: VirtualVocations
Location: Costa Mesa
Posted on: February 12, 2024

Job Description:

A company is looking for a Support Engineer to join their growing Customer Success team.



Key Responsibilities:

Help customers solve complex Salesforce questions and problems
Debug complex issues and identify configuration issues, product bugs, and Salesforce platform bugs
Collaborate with QA, Product, and Engineering teams to capture quality escalations and reproduce bugs


Required Qualifications:

2-5 years of technical customer facing experience, preferably in the SaaS space
Experience with ticketing systems like Jira, Service Cloud, and Zendesk
Strong cross-functional collaboration skills and ability to achieve results
Understanding of Salesforce technology and certifications such as ADM-201
Foundational understanding of relational databases and familiarity with APIs

Keywords: VirtualVocations, Costa Mesa , Support Engineer Salesforce Certified, Engineering , Costa Mesa, California

Click here to apply!

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