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Technical Support Engineer APM Java

Company: VirtualVocations
Location: Costa Mesa
Posted on: July 6, 2024

Job Description:

A company is looking for a Technical Support Engineer specializing in APM & Java in remote PST/MST time zones.

Key Responsibilities:

Support customers with complex installation, configuration, and data exploration requests
Advocate for customers by providing feedback on feature requests and bugs to improve the customer experience
Contribute to internal and customer-facing documentation and Knowledge Centered Support

Required Qualifications:

1-2 years of experience in a technical support role with Back-End programming languages, specifically Java, Open Telemetry, and Distributed Tracing
Experience in troubleshooting programming languages and network essentials
Familiarity with AWS and containerization technologies such as Docker and Kubernetes
Experience building, maintaining, and testing applications in an enterprise environment
Ability to demonstrate well-developed troubleshooting skills and empathy towards customers

Keywords: VirtualVocations, Costa Mesa , Technical Support Engineer APM Java, Engineering , Costa Mesa, California

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