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Account Director

Company: Cushman & Wakefield
Location: Costa Mesa
Posted on: May 8, 2020

Job Description:

Job TitleAccount DirectorJob Description SummaryWe are looking to introduce to our client a proven leader with a clear focus on customer service and end user satisfaction. You will be a part of the continued success of two global organizations committed to leading the industry in their respective fields. Setting the bar for the real estate service delivery and the continual progression of the global framework, you will be an active participant in helping shape our clients strategic vision for the provision of first class spaces and environments in which they operate. The Account Director (AD) will act as the Client Relationship Manager you will provide strategic management, leadership, contagious enthusiasm and drive your team to achieve set goals and continually exceed expectations. The Account Director will work full time in the performance of his or her duties and shall be dedicated only to this Clients account.Single point of contact for overall account operationsActively involve utilize subject matter expertise to bring best practices to our client.Operate in a fast paced, evolving environment with the highest standards of excellenceEnthusiastic, dedicated and have a collaborative spirit to operate and maintain office spaces that facilitate leading edge innovationProvide day-to-day leadership to the account based resources and drive global framework and consistency across multiple geographies.Present written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectationsInvolved in developing strategic plans, occupancy strategies and identifying cost efficiencies opportunitiesEnsure written proposals, policies and procedures manuals, operations manuals, and develop standard forms for the accountResponsible for the profitability of this assigned corporate accountJob DescriptionKnowledge and ExperienceBachelors degree in business, real estate management, or related fieldMasters level education is preferredCFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus.A minimum of 7 years commercial high-rise, campus environment, and/or property portfolio management experience requiredFifteen (15) years of successful experience in corporate services or corporate real estate including global oversight for facilities, transactions, and projects servicesSeven (7) Ten (10) years of experience in a global management cross functional environmentStrong interpersonal skills; ability to effectively facilitate communications at all leadership levelsLead a multi-disciplinary team of real estate professionalsTen plus (10+) years Real Estate financial analysis and understanding of financial concepts requiredHighly proficient with MS Office Suite,Extensive knowledge and experience in resource allocation and implementation conceptsMust have both breadth and depth of experience in leasing, construction, engineering and all facets of property operation and building management.Must have strong management and leadership skills and experience with human resource and performance management processes.Experience with critical system environments is preferred.Excellent technical, interpersonal, and analytical skills required.Excellent written and oral communications skills required.Principal ResponsibilitiesThe AD will manage, in conjunction with the representatives of each service line provided to Client, the following general account functions:Act as a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communicationCreate and cultivate, friendly and enjoyable work environment that fosters innovation and productivityLead the team across diverse locations, creating operating leverage and efficienciesManage all resources to ensure performance objectives are met or exceededLead the account based resource teams across multiple geographies that will provide daily office programs and services.Continue to develop service level models for unique business settings while constantly evaluating and looking to implement creative solutions that are flexible and scalable.Balance near term goals and long term strategy with an eye towards process improvements that ultimately improve the end user experience.The Account Director will manage, in conjunction with the representatives of each Service Line, the following general account functions: Account Management, Facility Management, Moves Adds Changes, project works as assigned, technology solutionsWork with the client at all levels to identify needs and to introduce appropriate C&W subject matter expertise.Generate a robust communication strategy and ensure accuracy of reporting and client submittalsEstablish management and control procedures to assure assignments comply with established standards for contract compliance, quality control, use of appropriate management means and methods, adherence to budgets and completion according to approved schedulesEnsure compliance with all internal reporting procedures pursuant to established policies for budget, procurement,, planning activities, and third party contract administrationSupervise and assign duties of all assigned staff; direct their work and evaluate performanceSelect and hire new staff as needed; and provide training and development for staff that drives personnel growth and retentionSTRATEGIC PLANNINGConduct semi-annual meetings with Client including a representative from each Service provided to Client under the Master Agreement to establish objectives and business driversDevelop programs that align each service to meet and achieve the agreed upon objectivesCoordinate and integrate standardized strategic planning processes and outcomes across Service Lines that results in an integrated plan for Client approval and the enforcement of the Process Manuals for all Services under the terms of the Master Agreement to be updated annuallyMonitor and track Service Line deliverables for contract compliance with regards to strategic planningNew initiatives, where applicable, to be rolled out the next year of the Master Agreement for all ServicesIntegrate processes across services according to Client protocolsSource, adopt and implement best practices that will benefit the clientANNUAL BUDGETING AND FORECASTINGBased on information made available to C&W, the AD will coordinate and consolidate the operating budget forecasts for all Services pursuant to the Master Agreement in conjunction with the representative from each Service Line. The AD will provide the budget forecasts in a timely manner which will contain the following:Major role in developing and maintaining account profitabilityObligations pursuant to each Service Line scope under the Master Services AgreementEstimated annual gross revenue per Service LineCost of reimbursable staff and related expensesOperating budgets for non-transactional Services as defined in the Service Lines scope documentsEstimates for additional services as may be requested by Client that are outside of the contract scope definedREPORTINGReports for each Service Line will be coordinated, integrated and managed by the AD, in conjunction with the representative of each Service Line provided to Client under the Master Agreement. Reports, pursuant to the terms of the Master Agreement, will be delivered on time, in a consistent format, wherever possible, and in a client acceptable format. Coordinate and present annual reviews, with representative of each Service Line, pursuant to the terms of this contract which will include a summary of the following by Service Line:Completed activitiesCustomer satisfaction results, where applicableValue add reportingWork in progressPending Services activities for the next yearC&Ws performance against the stipulated KPIs and SLAsChallenges and opportunitiesNew initiatives and proposals for best practice implementationProcess improvementBudget complianceRoad map for next 12 monthsEstablish, with Client input, and track key performance indicators KPIsCurrent status reportsManage accuracy, quality and on-time deliveryCoordinate and facilitate all meetings with Client to review the reportsIn conjunction with the representative from each Service Line to be provided Client:Provide overall guidance and leadership to the C&W teamManage all C&W resources for the Services provided under the Master AgreementOversee the delivery of an appropriate technology solution through the C&W platform including:Scope of technology services pursuant to the terms of the Master Agreement and this ScheduleCoordinate training for all team membersManage and monitor technology updates for real time reportingManage quality control of data inputsPHYSICAL CONDITIONS While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Keywords: Cushman & Wakefield, Costa Mesa , Account Director, Executive , Costa Mesa, California

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