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Client Relationship Manager

Company: Experian
Location: Costa Mesa
Posted on: November 20, 2020

Job Description:

Job Details Full-timeEstimated: $65,000 - $89,000 a year4 hours ago Benefits - Health insurance - Flexible schedule - Paid time off Qualifications - Analysis skills - Communication skills - Customer support - Project management - Customer service - Bachelor's degree Full Job Description We would love you to join us at Experian in our Business Information Services' Client Care organization. We are seeking a self-motivated individual with experience in delivering exceptional customer service. As the ideal candidate you will be extremely well-organized and have a strong focus on the client experience. You will quickly learn the details, our products, the role and be able to present our commercial offerings suite. You must be comfortable with ambiguity at times, adapt to shifting priorities and be a world class problem solver, working across functional units to ensure client satisfaction. You will partner with a broad array of internal stakeholders, including other members of our world-class product, sales, technology, credentialing, and support teams. About us, but we'll be brief Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to that FORTUNE has named Experian one of the 100 Best Companies to work for. In ition, for the last five years we've been name in the 100 'World's Most Innovative Companies' by Forbes Magazine. What you'll be doing Leading demonstrations of new products and services with clients and sales partners Engaging in the pre-sales phase of the customer lifecycle to assist in driving new business Helping to identify renewal and upsell opportunities Consulting with clients on current and upcoming projects to define project specifications, implementation and process design details Participating in client visits and onsite trainings Coordinating internal resources to ensure successful project completion Monitoring and understanding client usage behaviors to identify and ress positive and negative trends Providing product training to users and analysts to ensure effective use of our services within a client's environment Managing the delivery of Experian products and services to satisfy the technical needs of the client as directed in the Statement of Work Requires bachelor's degree or equivalent experience Requires at least four years of experience in customer support Strong preference for at least one year of project management experience Superior customer service skills Strong oral and written communication skills, including presentation skills Strong problem solving and analytical skills Strong PC skills Good knowledge of commercial data industry Good organizational and project management skills Ability to travel Perks During this pandemic, all Experian employees are working remotely. Once it's safe to do so, we'll slowly return to our offices however we are in no rush to do this. The safety of our employees is of utmost importance. Three weeks of vacation to start, five sick days and two volunteer days (plus eleven paid holidays) Competitive pay and comprehensive benefits package, with a bonus target of 15% Flexible work schedule and relaxed dress code EOE including Disability/Veteran Show full job description Apply Now

Keywords: Experian, Costa Mesa , Client Relationship Manager, Executive , Costa Mesa, California

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