Agency - Account Director, Automotive
Company: Epsilon
Location: Costa Mesa
Posted on: January 15, 2021
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Job Description:
Company DescriptionEpsilon is the leader in outcome-based
marketing. We enable marketing that's built on proof, not promises.
Through Epsilon PeopleCloud, the marketing platform for
personalizing consumer journeys with performance transparency,
Epsilon helps marketers anticipate, activate and prove measurable
business outcomes. Powered by CORE ID, the most accurate and stable
identity management platform representing 200+ million people,
Epsilon's award-winning data and technology is rooted in privacy by
design and underpinned by powerful AI. With more than 50 years of
experience in personalization and performance working with the
world's top brands, agencies and publishers, Epsilon is a trusted
partner leading CRM, digital media, loyalty and email programs.
Positioned at the core of Publicis Groupe, Epsilon is a global
company with over 8,000 employees in over 40 offices around the
world. For more information, visit epsilon.com. Follow us on
Twitter at @EpsilonMktg.Job DescriptionAt Epsilon, we know the
importance of standing out from the crowd and our client services
associates ensure we do just that. Serving as liaisons between our
clients and our company, our client service teams know the
importance of managing and exceeding client expectations. Our
associates have a thorough knowledge of our client's business, the
consumer, the marketplace and all aspects of the industry,
including creative, media, research, data and commercial
production. Epsilon client service professionals work in a variety
of roles, includingAccount Executive, Account Manager, Relationship
Manager and Account Supervisors.The Account Director will manage
and lead the agency team in all aspects of project development and
ensure delivery of high-quality creative work product standards.
Works cross-functionally with client's brands, technology teams,
agencies, and internal teams to deliver e-mail marketing strategy,
developing detailed project specifications, manage workload, and
providing end-to-end project management. Ensure overall client
satisfaction through timely and accurate execution of all email
marketing campaigns/projects and frequent status
communications.Essential Functions Manage relationships with client
senior manager and sponsors Ensure team allocation aligns with
overall account delivery scope; escalate issues and impact to
appropriate internal and client stakeholders Establish clear
understanding of account KPIs Contribute to account planning
process Manage execution of account plans Responsible for client
satisfaction by ensuring client needs are heard while actively
engaging in solutions and forward-thinking strategies Enables
client retention by providing levels of service to actively
maintain client business Provides new and creative ways to approach
solutions and is engaged at varying levels of the organization to
facilitate those solutions Ensure team adherence to processes;
identify opportunities for improvement Partner with GM to resolve
issues with account-level considerations (quality, scope-creep,
prioritization, budget, timeline, achievement of engagement
objectives, risks to account retention) Ensure commitment and
delivery from cross functional teams Ensure costs are aligned to
budgets/forecasts and manage through any cost overruns to get back
to forecast Forecasting and Invoicing ownership Manage
relationships with client senior manager and sponsors Ensure team
allocation aligns with overall account delivery scope; escalate
issues and impact to appropriate internal and client stakeholders
Establish clear understanding of account KPIs Contribute to account
planning process Manage execution of account plans Responsible for
client satisfaction by ensuring client needs are heard while
actively engaging in solutions and forward-thinking strategies
Enables client retention by providing levels of service to actively
maintain client business Provides new and creative ways to approach
solutions and is engaged at varying levels of the organization to
facilitate those solutions Ensure team adherence to processes;
identify opportunities for improvement Partner with GM to resolve
issues with account-level considerations (quality, scope-creep,
prioritization, budget, timeline, achievement of engagement
objectives, risks to account retention) Ensure commitment and
delivery from cross functional teams Ensure costs are aligned to
budgets/forecasts and manage through any cost overruns to get back
to forecast Forecasting and Invoicing ownership Involved in
supporting the GM with upsell and retention effortsGeneral
Management/Team Management Lead recruiting and interviewing
processes Manages career paths by coaching and mentoring direct
reports. Holds associates accountable for their work by setting
expectations, achieving commitments, providing feedback, and
evaluating effectiveness Provides direction to individual
contributors Coach / Mentor peers and team members Develop and
implement training / on-boarding plans Ensure team members have
functional skills to perform their role; develop and drive plans to
address gaps Contribute feedback to team members', both direct and
cross-functional team's performance, via 30-30 or other performance
discussionsKnowledge and Skills Organized with the ability to
recall day-to-day activities while managing multiple projects
efficiently Strong conceptual thinker with the ability to
continuously problem solve complex business challenges and manage
to objectives Excellent ability to apply innovation, strategic
planning and operation planning to develop business strategies for
success Understands marketing landscape, the vertical industry,
specific marketing and digital technologies and services that can
be leveraged in support of client goals and objectives. Excellent
communication skills, must communicate across internal teams and
with clients; solid presentation skills internally and externally
at client forums Proven record of building long-term relationships
both internally and externally Able to coordinate projects and lead
projects across functional teams Contribute subject matter
expertise for new business initiatives Understand and apply how
their industry of focus can benefit from the marketing technology +
services Epsilon provides as well as what other partner products +
tools typically drive success (Adobe, etc.) Organized with the
ability to recall day-to-day activities while managing multiple
projects efficiently Strong conceptual thinker with the ability to
continuously problem solve complex business challenges and manage
to objectives Excellent ability to apply innovation, strategic
planning and operation planning to develop business strategies for
success Understands marketing landscape, the vertical industry,
specific marketing and digital technologies and services that can
be leveraged in support of client goals and objectives. Excellent
communication skills, must communicate across internal teams and
with clients; solid presentation skills internally and externally
at client forums Proven record of building long-term relationships
both internally and externally Able to coordinate projects and lead
projects across functional teams Contribute subject matter
expertise for new business initiatives Understand and apply how
their industry of focus can benefit from the marketing technology +
services Epsilon provides as well as what other partner products +
tools typically drive success (Adobe, etc.)Relationship Management
Understands the current state of Epsilon's financials, and how
client specific P&Ls drive Epsilons business Solid management
of client specific financial reporting/processes, contribution
margin and P&L management. Ability to articulate Epsilon's
value proposition across offerings Contribute to account planning
and proposal generation (business case, solution, scope, approach,
fees) General understanding of the Epsilon contractual process Able
to communicate effectively, upwards and downwards within the
organizational structure. Able to solve complex problems and
issues. Able to recognize and manage new business
opportunities.Experience and EducationMinimum of 10 years'
experience in a related field. Significant leadership experience
requiredAssociate's or Bachelor's degree
preferredQualificationsAdditional InformationGreat People, Deserve
Great BenefitsWe know that we have some of the brightest and most
talented associates in the world, and we believe in rewarding them
accordingly. If you work here, expect competitive pay,
comprehensive health coverage, and endless opportunities to advance
your career.Epsilon is an Equal Opportunity Employer. Epsilon's
policy is not to discriminate against any applicant or employee
based on actual or perceived race, age, sex or gender (including
pregnancy), marital status, national origin, ancestry, citizenship
status, mental or physical disability, religion, creed, color,
sexual orientation, gender identity or expression (including
transgender status), veteran status, genetic information, or any
other characteristic protected by applicable federal, state or
local law. Epsilon also prohibits harassment of applicants and
employees based on any of these protected categories.Epsilon will
provide accommodations to applicants needing accommodations to
complete the application process.For San Francisco Bay and Los
Angeles Areas: Epsilon will consider for employment qualified
applicants with criminal histories in a manner consistent with the
City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
and San Francisco Police Code Sections 4901-4919, commonly referred
to as the San Francisco Fair Chance Ordinance.Applicants with
criminal histories are welcome to apply.#LI-AN1REF19674I
Keywords: Epsilon, Costa Mesa , Agency - Account Director, Automotive, Executive , Costa Mesa, California
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