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Partner Integration Manager

Company: MeridianLink
Location: Costa Mesa
Posted on: January 15, 2021

Job Description:

JOB SUMMARYYou excel in operating in the vast array of diverse financial industry technology (fintech) partners and how they may integrate and or enhance the MeridianLink solutions platform. This role requires you to listen, understand probe, draw upon your knowledge and experience, and work with internal ML teams to develop integration solutions that may be new or existing solutions that can be easily replicated. Each Provider and/or fintech technology discipline may be different with its own set of intricacies, complexities, needs and goals; and you enjoy thinking and making decisions independently that will deliver value and enhance MLs digital first strategy. You will have assigned provider partners to manage and fintech functionality areas/disciplines (a category of Providers) that you will become the ML resident SME. You enjoy tapping into your creativity, when necessary, or following a pre-defined strategy (or thinking out of the box to create your own to be approved) when designing action plans and solutions.ESSENTIAL DUTIES AND RESPONSIBILITIESPerform account management responsibilities with assigned Provider Partners and/or ownership of a specific discipline of a category of Providers. Become the subject matter expert on that Provider or discipline area. Consult, partner with and manage assigned Partners to understand their business strategy, operations, objectives, overlap with ML platform functionality and integration options. Collaborate and routinely engage with Marketplace staff, which may span from Sales to Developers to Sr./Executive management.Using ML platform knowledge and business acumen, create and maintain engaging relationships, where appropriate, and improve partner loyalty by providing the highest-level of service in response to Providers needs, goals, questions, requests, and concerns. Note, only specific Providers will be identified as partners and will receive this type of attention.Will work with Provider Partners and manage new integration projects or enhancement to existing integrations. Will involve Product Management, SIE and other Development Teams as needed in support of integration projects but will be expected to quickly gain or current have a base knowledge of integration and ML API mechanics.Develop the process and documentation for integration add-ons and become the SME for that topic or Provider. Work to make such processes a standard and repeatable task including templates, owners of various tasks, etc. Once defined and documented, where feasible, trains Support, Sales, SDCs and other relevant ML teams.May work with ML clients to implement selected Provider features and integrations that may involve setup, workflow, and testing such as pre-approvals, DocuSign, or Dealer App. Maintains advanced knowledge of the selected integrations to provide initial consultation with clients who have questions before being placed in the SDC queue. Serve as the Provider advocate by working with internal ML teams and ML management to create appropriate business cases and integration priorities to drive system changes/enhancements and issues resolution with internal departments Serves as an escalation point for functional product knowledge for Support, SDCs and other relevant teams and helps bridge the gap between Support and SDC. Digital and mobile focus heavily involved in our solution(s) as well as keeping a pulse on the industry and mobile trends (digital first strategy).Perform other special projects and tasks as assigned.Travel to Provider partners, ML clients or Conferences may be necessary.JOB SKILLS, QUALIFICATIONS, AND EXPERIENCEThe ideal candidate should have working experience identifying and addressing client needs, building solid relationships with clients, and understanding and translating client needs into solutions vis----vis MeridianLinks product lines and the variety of flexible features that can be tailored to specific client needs. Candidate should have an upbeat and enthusiastic personality with superior verbal and written communications skills and find problem solving rewarding rather than frustrating. Self-motivated, strong inter-personal skills, highly organized individual with excellent attention to detail and the ability to manage and work with various Partners and multiple feature disciplines.High service orientation with the ability to foresee partner needs and offer additional solutions to address client objectivesAbility to independently make decisions on behalf of Providers and Company (e.g., solutions required, pricing/contracts, timing of deployments, system changes) while ensuring MeridianLinks strong position in the industryMinimum three years of experience in customer service, consulting, and/or financial industry:Experience with external clients and or partners preferredMinimum of 3 years of experience in a support environmentBachelors degree from an accredited college/university in related field required.Minimum 1 year experience with software deployment.Minimum 1 year project management experience.Working knowledge of consumer lending, lending fintech providers and loan origination systems.Written and verbal communication skills.Proven talent of effectively solving escalated, sensitive, and/or highly complex technical issues.Demonstrated technical aptitude with ability to quick grasp new concepts.Location:

Keywords: MeridianLink, Costa Mesa , Partner Integration Manager, Executive , Costa Mesa, California

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