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CSR Manager

Company: Elwood Professional
Location: Costa Mesa
Posted on: February 18, 2021

Job Description:

CSR ManagerDirect HireCosta Mesa, CA 92626COMPANY PROFILE:* We have been is the south bay for over 10 years and are a large-scale merchandise apparel company along with 3PL and design services in a great creative environment fostering team building and training for all employees.WHAT THIS COMPANY OFFERS YOU: * We offer Medical, Dental and vision insurance along with 401k and PTO with vacation and holidaysTHE ROLE YOU WILL PLAY: Customer Service Representative* The Online Customer Service Rep Manager is responsible for 7-10 CSR employees in our e-commerce call center and solve any issues they may have with their merchandise order. * There is minimal phone activity, with the vast majority of customers contacting us via email through Zendesk. * The successful candidate will focus on all aspects of customer satisfaction and care as well as the supervision of our dedicated Customer Service Associates. * We need a Customer Service Manager who can take charge of our customer service department and foster positive relationships with our clients. * Oversee our customer service team and manage and train Customer Service Associates* Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis* Interact with customers on a daily basis, responding to their questions and guiding them to the appropriate service* On-board new employees and train them based on your expertise and skill set* Create and implement an effective customer loyalty programCOMMUNITY: Costa Mesa, CABACKGROUND PROFILE: Customer Service Representative* High school diploma/GED required Bachelor's degree preferred* 10+ years' experience in customer service* 5+ years' supervisory experience* Extensive e-commerce background* Ability to translate your skills to other employees through training and mentoring* Excellent verbal and written communication skills* Proficiency with Microsoft Office Suite and Zendesk a MUST

Keywords: Elwood Professional, Costa Mesa , CSR Manager, Executive , Costa Mesa, California

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