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VP Strategic Accounts & Customer Success Apply to This Job

Company: ExecuNet
Location: Costa Mesa
Posted on: February 22, 2021

Job Description:

Remarks: As the VP, Strategic Accounts & Customer Service, Health Systems, you will lead a cross-functional team that represents the entire range of CareCredit solutions and services in order to build long-term successful relationships with assigned Health Systems. In this role you'll be responsible for developing and driving your teams' annual account planning cycle in order to ensure assigned Health Systems meet or exceed annual purchase volume goals and annual customer NPS goals. We'll rely on you to lead, motivate and focus a broad high-performance cross-functional team in order to achieve maximum customer success.

Join us if you're driven by client success, can build relationships with internal and external stakeholders, and can act as a cross-functional leader. As part of our team, you'll have the tools and technology needed to explore what's possible. At Company, you'll help us develop, unlock and grow the power in people-our employees, our partners, our customers, and those in the communities we serve.

You'll be supported by:

  • Flexible work/life balance
  • Clear opportunities and training to advance career growth
  • Diversity Networks promoting inclusive citizenship within our communities
  • Empathetic, transparent leadership
  • Community involvement focuses on giving back to society Essential Responsibilities:

    The VP, Strategic Accounts & Customer Success, Health Systems is responsible for:
    • Developing, leading and executing a strategic account plan for each assigned Health System to ensure annual purchase volume and customer satisfaction goals are met or exceeded, along with supporting CareCredit new application targets for the designated Health Systems.
    • Establish and maintain productive, professional relationships with key & executive personnel in assigned Health Systems.
    • Lead cross-functional involvement of all CareCredit personnel, such as client support, customer service, and management resources in order to meet annual strategic account plan performance objectives
    • Support solution development efforts that best address customer needs, while coordinating the involvement of all necessary CareCredit personnel
    • Develop and deliver reports on Health System sales and success performance both internally and externally
    • Perform other duties and/or special projects as assigned. Qualifications/Requirements:
      • Bachelor's Degree or 5 years of experience selling to and/or managing large health systems or hospitals
      • 5 years sales and/or account management experience with strategic accounts with$750+M revenue.
      • Minimum 5 years' experience managing and leading cross- functional large-scale program implementations and managing and leading risk management activities on projects
      • 5 years' experience leading cross-functional teams to deliver on assigned annual goals.
      • 5 years' experience working with healthcare C-Suite executives to sell and manage ongoing customer expectations and customer performance to goal.
      • Proven track record in healthcare of growing revenue and hitting annual sales and/or growth goals.
      • Must demonstrate effective verbal and written communication and presentation skills.
      • Must demonstrate the ability to work independently and creatively with clients to develop annual purchase volume targets.
      • Must demonstrate strong network and relationship building skills, problem-solving, negotiating, conflict resolution and communication skills.
      • Demonstrated experience with negotiating and fulfilling strategic account contracts.
      • Must be able to travel 2 to 3 days per month.
      • Location anywhere SYF Hub USA Desired Qualifications:
        • MBA or equivalent advanced degree
        • 7 years plus of experience--selling to and/or managing large Health Systems or Hospital Systems
        • Strong understanding of Health Systems revenue cycle management processes and workflow
        • Experience working with Health Systems strategic technology partners
        • Knowledge and experience with Health Systems' clinical applications and patient portals.
        • Must demonstrate self-motivation, enthusiasm, organizational skills, and be goal oriented.
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Keywords: ExecuNet, Costa Mesa , VP Strategic Accounts & Customer Success Apply to This Job, Executive , Costa Mesa, California

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