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Telecommute Customer Operations Director

Company: LawnStarter Inc.
Location: Costa Mesa
Posted on: April 6, 2021

Job Description:

A lawn maintenance and outdoor services marketplace is in need of a Telecommute Customer Operations Director. Candidates will be responsible for the following:Creating strategy and managing the day-to-day operations of a contact centerProviding mentoring and coaching to managersUtilizing quantitative and qualitative data to inform strategyRequired Skills: 5+ years of experience in leading high-performing CX teamsThorough understanding of and belief in the intrinsic value of providing exceptional customer serviceProficiency with contact center technologiesStrong collaboration, negotiation, and ability to drive consensusAble to set a vision, execute on a strategy

Keywords: LawnStarter Inc., Costa Mesa , Telecommute Customer Operations Director, Executive , Costa Mesa, California

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