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Enterprise Service Desk Manager

Company: ePlus Technology Inc.
Location: Costa Mesa
Posted on: November 17, 2021

Job Description:

Enterprise Service Desk Manager

The Service Desk Manager position will manage day to day operations and strategy for internal Service Desk operations. The successful candidate must have experience managing a large and complex Service Desk team and apply best practices and industry standards.
Position will develop and maintain metrics and service levels, drive training and development, and drive continuous process and productivity improvement.
Provide management oversight to a staff of 30+ help desk agents and 3 supervisors who provide technology support 6 days a week to 14,000 employees nationally.


Four year college degree in a related discipline or computer science field or equivalent work experience.
Candidate must have experience with ITSM tools (such as BMC Remedy/Helix) and be able to leverage to drive automation, self-service, Live Chat and other customer value adds.
Candidates must possess excellent communication and leadership skills
Should have at least five years' experience managing a large enterprise Service Desk of over 30 agents.

Remarkable benefits:
--- Health coverage for medical, dental, vision
--- 401(K) saving plan with company match AND Pension
--- Tuition assistance
--- PTO for community volunteer programs
--- Wellness program
--- Employee discounts

Keywords: ePlus Technology Inc., Costa Mesa , Enterprise Service Desk Manager, Executive , Costa Mesa, California

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