Director of Revenue Cycle
Company: Hoag Hospital
Location: Costa Mesa
Posted on: May 9, 2022
The Director Revenue Cycle is responsible for effectively managing
Hoag Clinic Epic revenue cycle operations which include:
Responsible for the Epic system operational revenue cycle
Maximizes reimbursement within contractual terms
Implements new programs
Minimize bad debt
Provides outstanding patients services
Provide overall strategic direction for all Epic billing/collection
Job Knowledge, Skills, and Competencies
Change Management - The ability to adapt to changes in the
environment on a personal and workload basis. Ability to facilitate
constructive change in a team, unit, or other workgroup. Included
is the facilitation of innovation and the encouragement of positive
Critical Thinking - Actively and skillfully conceptualizing,
applying, analyzing, synthesizing, and/or evaluating information
gathered from, or generated by, observation, experience,
reflection, reasoning, or communication.
Data Analysis - Identifying, evaluating, interpreting, and
organizing data so that it can be used for business decisions. It
includes sorting through data to identify patterns and establish
Diversity - Ability to work with a diverse group of people in a
manner that enables them to reach their full potential, in pursuit
of organizational objectives, without anyone being advantaged or
disadvantaged by irrelevant considerations.
Equipment Knowledge - Knowledge of equipment, tools, technology,
and other devices in work area and the ability to use them to the
extent required for the job. For clinical position, this includes
equipment and devices pertinent to treatment, procedures, and
Interpersonal Skills - Listens to and understands what others are
saying. Establishes effective working relationships with others,
contributing to a climate of mutual respect and cooperation. Uses
vocabulary and grammar appropriate to the situation. Demonstrates
sensitivity and tact, understanding own effect on the motivation,
attitudes, and actions of others. Makes favorable first
Job Knowledge - The knowledge and understanding of concepts and
procedures needed to be successful in the job. For clinical
positions, this includes clinical procedures required by department
and unit, as demonstrated by unit-based competency testing.
Operational Management - the management of the people, resources,
deliverables, budgets, general administration, and other components
of day-to-day management of a functional unit or department.
Oral/Written Communication - Ability to speak and write
effectively, demonstrates fundamental command of language,
communicates well using all mediums.
Project Leadership - Project Leadership is a process of stating
objectives in a way that is precisely understood, ensuring the
commitment of individuals to those objectives, defining the methods
of measurement, and getting things done
Travel - Position may require local travel between various
Organization Behavioral Competencies
Trust & Accountability - Demonstrates honest and ethical behavior.
Takes responsibility for both words and actions. Acts with
integrity. Maintains patient confidentiality.
Business Acumen - Uses resources, equipment, and finances
appropriately. Demonstrates the functional and technical skills to
do the job effectively. Willing and actively shares his/her
knowledge with others. Accepts changes and adapts to new situations
CUSTOMER SATISFACTION - Delivers superior customer service
consistent with the Hoag Experience. Displays a professional image.
Demonstrates tact, diplomacy, and understanding when dealing with
difficult situations. Listens and asks questions to understand
patient and customer needs. Builds relationships with internal
customers and employees. Admits mistakes and takes service recovery
to steps to ensure any issues or problems are quickly addressed.
Ensures that all information and services provided are safe,
accurate, and available in a timely manner and meet regulatory
INNOVATION - Brings forth creative ideas (one's own or others) to
address patient, physician, customer, and community needs. Looks
for creative or new ways to improve efficiencies and reduce costs.
Adopts new processes, techniques, and methods. Stays current with
technologies and advances in his/her area, department, and/or
INSPIRING LEADER & COACH - Fosters energy, enthusiasm, commitment,
and an environment where people want to excel. Demonstrates respect
for diversity in people, ideas, and backgrounds. Aligns actions
with Hoag's Mission, Vision, and Values. Maintains positive
relationships with Hoag's physician partners and practices mutual
respect between hospital staff and our physician partners. Provides
feedback in a way that facilitates improvement and growth.
Delegates responsibilities to build team capability and manage
workload. Is someone people like working WITH and FOR.
TALENT DEVELOPMENT - Selects and grows talented individuals.
Empowers others with the authority they need to be successful.
Identifies and supports developmental initiatives and
opportunities. Takes time to mentor and support direct reports.
Recognizes and rewards people for excellent performance.
STRATEGIC AGILITY - Anticipates future trends and consequences.
Provides clear direction to his/her team. Works through formal and
informal channels to get things done. Accurately anticipates and
addresses both potential threats and potential opportunities that
may impact the department/function's success. Accepts change and
adapts to new situations and responsibilities.
Education and Experience
Bachelors' degree or equivalent experience
Six plus years experience in revenue cycle and/or billing
Knowledge of third-party payers, Medi-Cal, Medicare, State, and
Knowledge of denial management practices
Physical Job Requirements
Work Environment and Hazards: Office environment - exposure to
paper dust, toners (printers, photocopy machines, and fax
machines). Possible exposure to hazardous materials, communicable
diseases, and risk of physical injury. Repetitive motion of hands
due to heavy computer work.
Reports To: VP and CFO - Hoag Clinic
Position Supervises Manager Collection, Manager Billing, Manager
Customer Service. Additional staff to be assigned by VP and CFO -
Keywords: Hoag Hospital, Costa Mesa , Director of Revenue Cycle, Executive , Costa Mesa, California
Didn't find what you're looking for? Search again!