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IT & Business Systems Manager

Company: Profit Recovery Partners
Location: Costa Mesa
Posted on: June 20, 2022

Job Description:

Who You Are:The IT & Business Systems Manager oversees the design, documentation, implementation, and management of all systems that drive our daily business operations. IT Systems include servers, switches, routers, phone system, email, etc. Business systems include CRM, FMS, HRIS, and custom developed MSSQL / .NET solutions.What You Will Do:

  • Monitor performance of IT systems, applications and technical support levels to determine cost and productivity levels, recommend and implement improvements.
  • Designs new systems by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications.
  • Create, update and administer disaster recovery and business continuity plans that keep the business operational in the event of crisis
  • Lead IT projects, including the design and deployment of new systems and upgrades to existing systems.
  • Defines project requirements by identifying project milestones, phases, and elements; forming project team; establishing project budget.
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
  • Improves systems by studying current practices; designing modifications.
  • Recommends controls by identifying problems; writing improved procedures.
  • Monitors project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
  • Maintains system protocols by writing and updating procedures.
  • Provides references for users by writing and maintaining user documentation; providing help desk support and training users, as needed.
  • Maintains user or client confidence and protects operations by keeping information confidential; adhering to internal policy and industry best practices on data privacy and security.
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.What You Need:
    • Bachelor's degree in Business, Computer Science or related degree preferred - equivalent work experience considered.------------------
    • A minimum of 5 years' experience as an IT Manager, Senior Business Systems Analyst, or related role with a proven track record in supporting and implementing end to end IT projects
    • The ideal candidate will have a proven analytical background, possess end-to-end understanding of a project lifecycle, experience working with senior decision makes and a proven track record in interacting directly with end users.
    • Experience with developing and managing End User Acceptance Testing programs highly desired.
    • Hands on experience with SQL, Tableau, PowerBI, or related systems highly desired
    • Intermediate to Advanced proficiency in Microsoft Office suite, with a heavy emphasis on advanced functions in Microsoft Excel (VLOOKUPs, pivot tables, filtering/sorting, charts and graphing).
    • Any software development experience is a bonus, especially powershell scripting, or development that involves writing / running queries (TSQL) and stored procedures and VBA in Excel.
    • Strong communication skills and an ability to clearly articulate concepts and ideas to the widest possible audience.Equal Opportunity EmployerWhy Work at PRP:
      • Winning team atmosphere with high degree of employee recognition and promotions within
      • High paced, collaborative working environment that thrives on team success
      • We value social responsibility and have an employee founded Corporate Social Responsibility Committee whose mission is to provide employees a chance to give back to their community in ways most meaningful and rewarding to them
      • Full medical, dental, and vision benefits package
      • 401K plan with company match
      • Paid holidays, vacation, and sick time
      • 25-year company history and growth

Keywords: Profit Recovery Partners, Costa Mesa , IT & Business Systems Manager, Executive , Costa Mesa, California

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