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VP, Patient Access - Telecommute

Company: UnitedHealth Group
Location: Costa Mesa
Posted on: September 20, 2022

Job Description:

Landmark Health, part of the Optum and UnitedHealth Group family of businesses, was created to transform how healthcare is delivered to the most medically vulnerable members in our community. Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.Objective: -The NVP, Patient Access role is the operational leader of Landmark's patient repose and acute care strategy and operations. - - In partnership with their clinical dyad partner, this leader is responsible for building a best-in-class patient experience for patients proactively calling Optum at Home's HBMC team. - This person will own both the inbound clinical call center that is the first line of all patient triage, as well as the operational strategy underlying our national Urgentivist Extender model. - This position reports to the COO. - This position requires the ability to work in an ambiguous environment with accountability for large, cross-functional initiatives. You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. -Primary Responsibilities:In partnership with senior operational and clinical leadership, own and drive HBMC urgent care success, from the highest levels of strategy to the most tactical elements of daily executionProvide operational leadership to the Landmark First Clinical Call center team:Help the LM1 team excel and meet all metrics and service goalsIdentify and help problem solve barriers to scalability, standardization and effectiveness for the teamFacilitate bi-directional leadership relationships and communication between LM1 and the market teamsWork to integrate the LM1 team into the core Landmark model both operationally and culturally, be an advocate for LM1 at the EOT level and provide visibility and exposure for the work the LM1 team doesServe as the national leader for HBMC's urgentivist extender (UE) model, as well as the various EMS partnerships that exist where we have UE gaps.Standardize the market care delivery model for urgent care, including the playbook for how markets should deploy the HBMC urgent care model, defining the appropriate KPIs and reporting structure to optimize this function for extraordinary patient care.You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Education and Experience:Superior reasoning, planning, and time management skillsSuperior verbal and written communication skillsSuperior telephone communication skillsSuperior multi-tasking skills, detail orientedSuperior organization skillsSelf-starter, proactive, works quickly and accuratelyProfessional demeanorProficient in MS Office including Word, Excel, PowerPoint and Outlook CalendarBachelor's Degree in healthcare related field or business administration, Masters level a plusPerformance Factors:Ability to effectively lead Ability to meet deadlines; accomplish work in order of priority; maintain composure and effectiveness under pressure and changing business conditionsAbility to adjust to new situations encountered on the job within a reasonable amount of timeAbility to identify opportunities for improvement and develop solutions or innovations to improve outcomesAbility to work effectively and relate well with others including superiors, colleagues, and individuals inside and outside the companyExhibit a positive attitudeWillingness to work extended hours when projects or situations warrantTo protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment -Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.(sm) -*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. -Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado/Connecticut/Nevada residents is $134,200 to $257,700. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected. -UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Brand: Optum Care SolutionsJob ID: 2110117Employment Type: Full-timeJob Area: Corporate Services

Keywords: UnitedHealth Group, Costa Mesa , VP, Patient Access - Telecommute, Executive , Costa Mesa, California

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