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Sr. Manager, Program and Project Management

Company: Blue Shield of California
Location: Costa Mesa
Posted on: September 22, 2022

Job Description:

Sr. Manager, Program and Project Management Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that truly serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. - To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our comprehensive approach to diversity, equity, and inclusion combines a focus on our people, processes, and systems with a deep commitment to promoting social justice and health equity through our products, business practices, and presence as a corporate citizen. Blue Shield has received awards and recognition for being a certified Great Place to Work, best place to work for LGBTQ equality, leading disability employer, one of the best companies for women to advance, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we are striving to make a positive change across our industry and the communities we live in - join us! Your Role The Clinical Quality team oversees quality and member experience operations and strategy. The Senior Manager will report to the Director of Quality Improvement. In this role you will design strategy to achieve Quality Transformation targets for the Covered California population, execute a complex portfolio of member engagement operations and oversee a team with accountability for HEDIS and CAHPS performance outcomes. In a results-driven environment or rapid change, Senior Managers are expected to drive system-wide improvements that impact member care, expand access to care, simplify processes and lower costs. The Senior Manager is expected to partner effectively with internal and external teams, including care teams and physicians, to define specific goals and action plans within a highly regulated context. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Your Work In this role, you will:

  • Partner with business drivers to execute on sub portfolio delivery including schedule, scope, resource management, financials, benefit tracking, knowledge of emerging technologies and issue/risk management to ensure successful completion of all projects and programs in support of the business strategies -
  • Partner with managers to manage intake, Rough Order of Magnitude (ROM) estimation and demand/ capacity to ensure projects within the program meet cost, resource, environment, schedule, and other constraints within their domain
  • Provide oversight and direction of all the projects and releases within the sub portfolio (schedule, issues/risks, budget, resources, and PPM/PWA adherence) -
  • Oversee and manage senior project managers, project managers and analysts in support of the delivery of the sub portfolio -
  • Be accountable for ensuring overall program and project delivery, schedule and budget attainment, and effective management of leadership expectations in achieving overall desired outcomes, results, and deliverables -
  • In collaboration with the Director and Senior Director of Clinical Quality, staff members, as well as internal and external teams, the Senior Manager creates an all-encompassing, data driven improvement strategy for Blue Shield's Covered California membership. This includes comprehensive analysis of HEDIS, CAHPS, pharmacy and other applicable measures. -
  • Manages and trains to regulatory expectations, including but not limited to identifying and recommending corrective action on clinical and service quality corrections to enhance compliance.
  • Plans, executes and evaluates complex programs, as well as year-round member outreach and improvement initiatives using quality Improvement methodologies, tools and approaches. -
  • Be accountable for oversight and governance of cross-functional quality programs.
  • Performs other duties as assigned by management Your Knowledge and Experience
    • Requires a bachelor's degree or equivalent experience
    • Requires at least 10 years of prior relevant experience, including 4 years of management experience
    • Knowledge of HEDIS, CAHPS and quality accrediting and regulatory requirements
    • Demonstrated success with a budget of over $2 Million executing programs with individual targeted results and outcomes
    • Demonstrated experience recruiting, developing and managing highly-skilled, adaptive teams.
    • Strong computer skills; demonstrated mastery of all MS Office products (including Outlook, Excel, PowerPoint, Word, Internet Explorer) Our Values
      • Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short
      • Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes
      • Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals Additional Information
        • Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork --- Activity level: Sedentary, frequency most of work day.
          Please click here for further physical requirement detail. " External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
          COVID Vaccine Policy
          From the earliest days of the pandemic, Blue Shield of California has been unyielding in our commitment to putting the health and safety of our people, our members and our communities first. As a federal contractor and a health care company, Blue Shield requires all employees to be up to date with COVID-19 vaccination prior to start date as a condition of employment. Blue Shield will consider requests for medical or religious accommodation to this vaccination requirement prior to your start date.
          *If the role you---re applying for is deemed an ---Essential Role,--- the Company has already determined that essential functions of the role can only be performed in Blue Shield of California offices or in the field. To protect the health and safety of our employees, business partners, and members, employees in Essential Roles must be up-to-date on COVID vaccination.
          The definition of ---up to date with your COVID-19 vaccine--- is when you have received all doses in the primary series and one booster when eligible. ?If you are unable to be up to date with your COVID-19 vaccine by your start date, your start date will need to be postponed and you will have 30 days to remedy. If you cannot fulfill the requirement nor obtain an accommodation within 30 days, your offer will be rescinded.
          • Requisition ID: 22002Q2
          • Posting Date: Sep 14, 2022
          • Schedule: Full-time My ProfileCreate and manage profiles for future opportunities. San Diego, California, United States of America Oakland, California, United States of America San Diego, California, United States of AmericaIf you havea disability and need assistance applying for a position with Blue Shield of California,call RehabWest, Inc. at (760)759-7500.

Keywords: Blue Shield of California, Costa Mesa , Sr. Manager, Program and Project Management, Executive , Costa Mesa, California

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