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Assistant Manager (Automotive)

Company: Pep Boys
Location: Costa Mesa
Posted on: September 22, 2022

Job Description:

TAKE YOUR CAREER FURTHER. FASTER. Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices. Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions. Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed. Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations. Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. Effectively communicates with all store associates, management, and customers. In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities. Key holder and responsible for basic and detailed opening and closing responsibilities. Maintain an organized and neat shop. Adhere to all company policies, procedures, safety and environmental rules. Other duties as assigned. Knowledge, Skills, and Abilities High school diploma or equivalent required. One year of experience in automotive service environment. One year of automotive service sales experience preferred. Valid Driver's License Additional information & requirements are posted on our career page.Equal Opportunity Employer Minorities/Women/Protected Veterans/DisabledJob Type: Full-timeBenefits: 401(k) Dental insurance Flexible schedule Flexible spending account Health insurance Paid time off Vision insuranceShift: 10 hour shift 8 hour shiftWork Location: One location

Keywords: Pep Boys, Costa Mesa , Assistant Manager (Automotive), Executive , Costa Mesa, California

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