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Senior Product Manager, Ticket Distribution

Company: Tickets.com
Location: Costa Mesa
Posted on: November 20, 2022

Job Description:

Tickets.com, an MLB company, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.Tickets.com is looking for a Senior Product Manager, Ticket Distribution who is passionate about building engaging products for our fans. The Opportunity: In this role, the Senior Product Manager will be responsible for executing the MLB Ticket Distribution roadmap, which has a mission to facilitate the secure, trackable, and flexible distribution of tickets at scale. This role will address the challenges and gaps in the ticketing ecosystem to enable MLB with the products and tools necessary to create a seamless fan journey from ticket purchase to the gate entrance. Additionally, the Senior Product Manager will be responsible for the delivery of key milestones and related stakeholder communication, working directly with various departments across the league office, Clubs, and applicable third-party vendors. These responsibilities include the ongoing maintenance, continuous measurement, and planning improvements to ensure solutions continue to deliver value to baseball fans. Essential Job Functions: As a Senior Product Manager for Ticket Distribution, you will be creating clear, concise product documentation (i.e., user stories, job stories), guiding the development team in the successful delivery of features, and aligning outcomes to key performance metrics (e.g., conversion rates, adoption). You will engage in discovery efforts to articulate the vision to full-stack teams of design, development, and test resources, as well as provide direction for delivery (e.g., priority, scope, trade-offs). This role will collaborate and build cross-functional relationships, shape the product evolution, and drive consensus among stakeholders to plan and deliver releases across various ticketing marketplace partners and platforms.The ideal Senior Product Manager has delivered value-driving feature sets and products and is obsessed with delighting fans. The ideal candidate is creative, pragmatic, and able to corral many different requirements to craft an inspiring yet feasible product plan. The successful candidate will operate effectively in a cross-functional partnership with the MLB and Tickets.com User Experience Design and Software Engineering teams to blend viability with desirability and feasibility. Requirements:

  • Align product features and requirements to maintain a resilient roadmap and release plan.
  • Actively lead a "delivery" (scrum / agile) team - fostering a culture of transparency, trust, and accountability.
  • Provide guidance and direction to cross-functional team members regarding process and execution.
  • Partner with Engineering and Design to craft solutions that address the problems of the user and accurately scope features.
  • Effectively work with the team and stakeholders to consider trade-offs and refine scope.
  • Create actionable user stories and acceptance criteria for the development team.
  • Groom and prioritize the product backlog, considering the timeline, design, business value, tech debt, and defects/bugs.
  • Accept completed development feature stories to validate criteria and business value.
  • Communicate releases and updates to internal/external stakeholders, developing user guides and leading demos, as needed.
  • Develop relationships with other teams and functions to ensure cross-functional alignment on features. Includes tech partners (e.g., Software Engineering, UX, Customer Support, Marketing, etc.) and business stakeholders (e.g., Clubs, vendors) on feature scope, delivery, and execution. You May Be a Good Fit If You:
    • Are fan-obsessed. Your approach to product management is motivated by chance to improve the fan experience for all.
    • Have an outcome-focused approach that ensures that your product and team are focused on impacting the fan experience.
    • Possess a knack for taking complex concepts and building simplified cross-functional alignment and understanding.
    • Have experience with API integrations with third parties.
    • Have worked closely with marketing, design, and data science teams to ensure a coherent and inspiring go-to-market plan that fans will understand and value.
    • Have demonstrated experience working with insights derived from quantitative and qualitative research to iteratively improve products.
    • Have the ability to dive deep into the details and keep the holistic fan experience as the guiding light.
    • Have the ability to execute with purpose. You bring clarity and decisiveness in the face of a wide variety of inputs (e.g., data, strategies, opinions, insights, competing agendas).
    • Have built features by collaborating across engineering, analytics, marketing, and design.
    • Have shaped the product direction and driven consensus among stakeholders.
    • Have an iterative mindset and are obsessed with continuous product improvement based on fan feedback. Qualifications
      • 5+ years in product management and development.
      • 3+ years experience in building mobile and website apps, with a strong portfolio of shipped products of high quality and with measurable impact to end users and the business.
      • Compelling communicator and storyteller.
      • Ability to demonstrate strong written, verbal, and presentation skills. We offer an Outstanding Benefits Package that includes:
        • Medical
        • Dental
        • Vision
        • STD & LTD
        • 401K Retirement Plan
        • Basic Life & AD&D
        • Supplemental Life Insurance
        • Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
        • HSA & FSA
        • Legal Plan
        • Pet Insurance
        • Tuition Reimbursement
        • MLB Tickets Tickets.com is an Equal Opportunity Employer.

Keywords: Tickets.com, Costa Mesa , Senior Product Manager, Ticket Distribution, Executive , Costa Mesa, California

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