Senior Food and Beverage Operations Manager
Company: Westin Hotels & Resorts
Location: Costa Mesa
Posted on: January 20, 2023
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Job Description:
Job Number 23006270
Job Category Food and Beverage & Culinary
Location The Westin South Coast Plaza Costa Mesa, 686 Anton Blvd,
Costa Mesa, California, United States
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY - Supervises daily Food and Beverage (F&B) shift
operation and ensures compliance with all F&B policies,
standards and procedures. Manages day-to-day operations, monitors
quality, and standards and meets the expectations of the customers
on a daily basis. Maintains the operating budget, and verifies that
standards and legal obligations are followed. CANDIDATE PROFILE -
Education and Experience High school diploma or GED; 5 years
experience in the food and beverage, culinary, or related
professional area. OR 2-year degree from an accredited university
in Food Service Management, Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 3 years
experience in the food and beverage, culinary, or related
professional area. - CORE WORK ACTIVITIES - Managing Day-to-Day
Operations Assists in the ordering of F&B supplies, cleaning
supplies and uniforms. Supervises daily Food and Beverage (F&B)
shift operation and ensures compliance with all F&B policies,
standards and procedures. Supports and supervises an effective
monthly self inspection program. Operates all department equipment
as necessary and reports malfunction. Supervises staffing levels to
verify that guest service, operational needs, and financial
objective are met. Encourages and builds mutual trust, respect, and
cooperation among team members. Understands employee positions well
enough to perform duties in employees' absence. Develops specific
goals and plans to prioritize, organize, and accomplish your work.
Monitors and maintains the productivity level of employees.
Verifies that all team members/supervisors understand the brand
specific philosophy. Maintains the operating budget, and verifies
that standards and legal obligations are followed. Assists
supervisors in understanding team members ever changing needs and
expectations, and how to exceed them. Celebrates and fosters
decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to
ensure understanding. Coordinates cleaning program in all F&B
areas (e.g.,General clean), identifying trends and making
recommendation for improvements. Establishes and maintains open,
collaborative relationships with employees. Creates and nurtures a
property environment that emphasizes motivation, empowerment,
teamwork and passion for providing service. Follows property
specific second effort and recovery plan. Stays readily available/
approachable for all team members. Demonstrates knowledge of the
brand specific service culture. - Providing Exceptional Customer
Service Provides services that are above and beyond for customer
satisfaction and retention. Improves service by communicating and
assisting individuals to understand guest needs, providing
guidance, feedback, and individual coaching when needed. Serves as
a role model to demonstrate appropriate behaviors. Manages
day-to-day operations, verifies that thquality, standards and
meeting the expectations of the customers on a daily basis. Takes
proactive approaches when dealing with guest concerns. Sets a
positive example for guest relations. Stays readily available/
approachable for all guests. Reviews comment cards and guest
satisfaction result with employees. Responds in a timely manner to
customer service department request. - Managing and Conducting
Human Resource Activities Provides guidance and direction to
subordinates, including setting performance standards and
monitoring performance. Administers the performance appraisal
process for direct report managers. Conducts hourly employee
performance appraisals according to Standard Operating Procedures.
Communicates performance expectations in accordance with job
descriptions for each position. Verifies that employees are treated
fairly and equitably. Strives to improve employee retention.
Identifies the developmental needs of others and coaching,
mentoring, or otherwise helping others to improve their knowledge
or skills. Verifies that disciplinary procedures and documentation
are completed according to Standard and Local Operating Procedures
(SOPs and LSOPs) and support the Peer Review Process. Interviews
and hires management and hourly employees with the appropriate
skills to meet the business needs of the operation. Manages
beverage purchasing and control procedures and ensures staff is
trained accordingly. Observes service behaviors of employees and
provides feedback to individuals and or managers. - Additional
Responsibilities Provides information to supervisors and co-workers
by telephone, in written form, e-mail, or in person. Provides
guidance and direction to subordinates, including setting
performance standards and monitoring performance. Analyzes
information and evaluates results to choose the best solution and
solve problems. Performs hourly job function if necessary. Extends
professionalism and courtesy to team members at all times.
Comprehends budgets, operating statements and payroll progress
report. Performs other duties, as assigned, to meet business needs.
- The salary range for this position is $67,774.00 to $119,734.00
annually. This position offers health care benefits, flexible
spending accounts, 401(k) plan, accrued paid time off (including
sick leave where applicable), life insurance, disability coverage,
other life and work wellness benefits and may include incentive
compensation. Benefits and incentive compensation may be subject to
generally applicable eligibility, waiting period, contribution, and
other requirements and conditions. - - - Marriott International is
an equal opportunity employer. -We believe in hiring a diverse
workforce and sustaining an inclusive, people-first culture. -We
are committed to non-discrimination on -any -protected -basis, such
as disability and veteran status, or any other basis covered under
applicable law. -Marriott International considers for employment
qualified applicants with criminal histories consistent with
applicable federal, state and local law.
At Westin, we are committed to empowering the well-being of our
guests by providing a refreshing environment, thoughtful amenities,
and revitalizing programming to help ensure that they leave feeling
better than when they arrived. We recognize that travel can be
disruptive to our guests well-being, and were energized to assist
as partners in helping them maintain control and soaring above it
all while on the road. Everything we do is designed to help guests
be at their best, and they appreciate our supportive attitude,
anticipatory service and extensive knowledge on how to best assist
them throughout their stay. We are looking for dynamic people who
are excited to join the team and ready to jump into any situation
to give a helping hand. If youre someone who has is positive,
adaptable and intuitive, and has a genuine interest in the
well-being of others around you, we invite you to discover how at
Westin, together we can rise.
Keywords: Westin Hotels & Resorts, Costa Mesa , Senior Food and Beverage Operations Manager, Executive , Costa Mesa, California
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