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VP, HR - Technology & Operations (Collections)

Company: Synchrony
Location: Costa Mesa
Posted on: March 16, 2023

Job Description:

Job Description:
Role Summary/Purpose:
As the VP, Human Resources - Technology & Operations you'll partner with leaders and client groups in the Global Collections, Recovery & Operational Solutions team. This position plays a key role with business clients as a strategic partner, diversity champion, change management leader, and employee advocate. You will collaborate with stakeholders to foster high-performance teams, an inclusive culture, and a positive employee experience.
We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.
Essential Responsibilities:

  • Provide HR business partnership within the Global Collections, Recovery & Operational Solutions organization.

  • Partner with Senior Management and people leaders to provide strategic direction and delivery related to staffing and retention, succession management, talent development, employee relations, resource planning, compensation and benefits, and performance management.

  • Develop and implement impactful engagement plans in support of Synchrony's culture, values, and to champion diversity and flexibility.

  • Collaborate with Senior Management and their teams to effectively manage change within the function and across the organization.

  • Manage stakeholder and employee relationships on a proactive basis.

  • Support the development of capabilities to improve leadership, succession, and people management effectiveness through coaching, identifying programs, and facilitating team sessions.

  • Work with external staffing organizations to identify and recruit key talent and to foster a diverse candidate pipeline.

  • Manage employee relations concerns/escalated issues within client groups. Building relationships of trust with all teams.

  • Serves as Canton Hub HR leader

  • Lead other initiatives or projects as assigned.


    • Bachelor's degree or in lieu of degree 7+ years experience

    • Minimum 5+ years of increasing HR Generalist experience in Human Resources.

    • Past or current experience supporting multiple executive level clients, exempt and non-exempt employees.

    • Strong skills at building relationships with various levels in an organization.

    • Past or current experience supporting a geographically diverse, matrixed client group.

    • Demonstrated strength in coaching, employee relations and conflict resolution

    • Proven experience as an effective business partner for senior levels

      Desired Characteristics:

      • Experience within financial services and/or technology organizations.

      • A minimum of 12-months experience working with remote/virtual teams

      • Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.

      • Past or current experience supporting multiple executive level clientsMaster's degree in Human Resources or Business-Related Field

      • Very strong influence and change management skills

      • Demonstrated ability to drive HR processes and to deliver high quality HR services in a fast paced, high change environment

        Grade/Level: 12
        The salary range for this position is 85,000.00 - 170,000.00 USD Annual
        Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.
        Eligibility Requirements:

        • You must be 18 years or older

        • You must have a high school diploma or equivalent

        • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

        • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

        • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

          Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
          Our Commitment:
          When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+ ( , with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.
          This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
          Reasonable Accommodation Notice:

          • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

          • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

            Job Family Group:
            Human Resources

Keywords: Synchrony, Costa Mesa , VP, HR - Technology & Operations (Collections), Executive , Costa Mesa, California

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