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Assistant Branch Manager

Company: Wescom Central Credit Union
Location: Costa Mesa
Posted on: May 17, 2023

Job Description:

Please use Firefox or Chromeinternet browserto complete this applicationCurrent Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.Salary Grade:9ESalary Pay Range for This Position:$73,273.00 - $117,238.00POSITION SUMMARY:

  • Assists Branch Manager in the administration, supervision, and operations of a full-service branch office. Ensures quality member service and assists in directing branch activities to achieve credit union goals. Assumes management responsibilities for the platform and/or teller area as assigned and assumes responsibility for all branch functions in the absence of the Branch Manager.ESSENTIAL POSITION FUNCTIONS:
    • Maintains high level of member service by continually focusing on improvement in member survey ratings. Attracts new members and manages member and account retention.
    • Acts as a resource for the platform/teller on policies and procedures, approves checks and check hold decisions and resolution of Member Service issues.
    • Assists in managing branch staff and establishing performance goals, allocating resources, and assessing performance of staff.
    • Assists in selecting, coaching, evaluating, and developing all branch staff; oversees the training of staff in the areas of member service, products and services, operations, and interpersonal skills. Helps ensure training objectives are met and that Wescom University core curriculum is completed by all employees.
    • Develops annual goals for service, growth, and other key areas for assigned branch. Ensures staff efforts are focused on achieving goals and aligned with Wescom's strategic objectives. Supports administration of the branch budget and ensures expense control in all areas including salaries and overtime.
    • Supports branch marketing efforts and provides remote marketing support for credit union products. Coordinates and/or conducts member seminars.
    • Ensures branch compliance with audit and security standards, policies and procedures and loss prevention measures. EDUCATION AND EXPERIENCE:
      • Bachelor's Degree preferably in businessOTHER SKILLS AND ABILITIES:
        • Knowledge of credit union operations, excellent communication skills, both written and oral, and presentation skills a mustCOMPUTER SKILLS:
          • Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook)MATHEMATICAL SKILLS:
            • Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percent and to draw and interpret bar graphs.PHYSICAL DEMANDS:
              • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. *(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
              • While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.WORK ENVIRONMENT:
                • The work environment characteristics described here are representative of those an employee encounters while performing functions of this job. *(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
                • The noise level in the work environment is moderately quiet. It is a non-smoking environment.

Keywords: Wescom Central Credit Union, Costa Mesa , Assistant Branch Manager, Executive , Costa Mesa, California

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