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Learning Engagement Manager

Company: Synchrony
Location: Costa Mesa
Posted on: May 26, 2023

Job Description:

Job Description:
Role Summary/Purpose:

The Learning Engagement Manager will be responsible for evaluating provider/client training needs, and developing and delivering a training plan complete with materials, tutorials, instructions, and learning resources such as online & in-person modules and guides. The ideal candidate has strong facilitation skills, experience with adult learning mythology, needs assessment processes and up-to-date with Learning and Development best practices and trends. The Learning Engagement Specialist will also be responsible for researching and selecting the best platform to deliver and utilize training materials. This role will report to the VP, Provider Training Programs.

We're proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

  • Facilitate virtual and in-person instructor-led, self-paced and blended training sessions
  • Create training strategies and initiatives, assess training needs and develop relevant content.
  • Primary contact for all training and learning needs including but not limited to new & existing clients, new products, featured rollouts, refreshers and upskills/cross-skills for assigned clients and portfolios
  • Collaborate with and provide direction to contractors to design and create training deliverables that meet content and compliance specifications and provide an engaging and instructive user interface
  • Develop deep domain knowledge of industries, products and tools, and how they integrate with office workflows to enable the best solutions for provider training, job aids and operating guides.
  • Collaborate with leaders, stakeholders, and clients to drive key strategies related to training, performance, and growth
  • Conduct training surveys and interviews to improve provider training; track and compile collected data
  • Consult with other Learning Delivery Facilitator to share best practices and support training initiatives
  • Keep up to date on industry best practices; achieve training certification as identified
  • Support training projects/ initiatives and perform other duties and/or special projects as assigned
  • Coordinate and monitor training schedules, costs, resources, and equipment

    • Bachelor's degree in education, business, human resources, information technology or related field. Or in lieu of a Bachelor's Degree, 5+ years of experience in a related field.
    • Should have virtual and classroom facilitation experience in the last 12 months
    • Two (2) years' previous experience as a trainer, training specialist, or related position
    • Ability to travel up to 20% of the time
    • Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
    • Experience with technologies and best practices for instructional manuals and teaching platforms
    • Strong project management skills with the ability to supervise multiple projects
    • Good interpersonal skills and communication with all levels of management
    • Organized and able to create multiple timelines, budgets, and schedules
    • Able to multitask, prioritize, and manage time efficiently
    • Able to analyze problems and strategize for better solutions

      Desired Characteristics:
      • Training & Development certification or related credential
      • Knowledge with Learning Management Systems (LMS)
      • Proven classroom management and coaching experience
      • Demonstrated effectiveness in one-on-one and group interactions
      • Proven experience providing positive and developmental feedback

        Grade/Level: 09

        The salary range for this position is 56,000.00 - 112,000.00 USD Annual

        Salaries are adjusted according to market in CA and Metro NY and some positions are bonus eligible.

        Eligibility Requirements:
        • You must be 18 years or older
        • You must have a high school diploma or equivalent
        • You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
        • You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
        • New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 24 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

          Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

          Our Commitment:

          When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we're building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.

          This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

          Reasonable Accommodation Notice:
          • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
          • If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time

            Job Family Group:

Keywords: Synchrony, Costa Mesa , Learning Engagement Manager, Executive , Costa Mesa, California

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