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Manager, Client Success

Location: Costa Mesa
Posted on: May 26, 2023

Job Description:

Job Details


Job Location

Position Type
Full Time

Education Level
4 Year Degree

Job Category

Who You Are:

  • You enjoy interacting with clients; you own your long-term client relationships
  • You are experienced in account management and orchestrate all aspects of client engagement from issue resolutions to leading business reviews
  • Able to use leadership skills with confidence in customer situations and negotiations
  • You are a skilled communicator (both verbal and written)
  • You are a team player and can also provide leadership to others to achieve client success
  • You get your energy from growing the depth and breadth of your book of business
  • You are proactive and solutions-oriented with the ability to think outside the box
  • You are curious, self-motivated, and results driven
    What You Will Do:
    • Lead projects and various team members to meet or exceed client objectives.
    • Exceed client expectations by understanding their needs and fulfill contractual obligations.
    • Advise and consult with clients to leverage PRP expertise to optimize their business and reduce G&A expenses.
    • Responsible for meeting team revenue targets within projected timeframes including internal stakeholder management.
    • Expert over assigned accounts; responsible for expanding scope into new expense areas.
    • Present opportunities to grow and develop your book of business to assigned stakeholders, tailoring your message to speak to all levels, from mid-level management up to the C-Suite.
    • Identify, analyze, and interpret trends or patterns in complex data sets, identifying patterns and relationships across multiple industries to develop meaningful recommendations for clients.
    • Consistent problem solver - proactive diagnosis and resolution of issues which could affect your relationships with your clients and the success of their projects. Identify, track, manage, and resolve client issues.
    • Work cross-functionally with Practice Groups to ensure ongoing savings analysis calculations amid vendor negotiations are handled.
    • Provide leadership and mentor direct reports, if applicable.
    • Up to 25% travel.
      What You Need:
      • Bachelor's degree required
      • 7-9 years of relevant experience in consulting or client-facing related field
      • Experience presenting and interacting with senior level executives
      • A proven data wrangler; extensive proficiency with numbers and experience in analyzing large amounts of data, along with an ability to consolidate and translate that data into actionable insight. You are a skilled Microsoft Excel user!
      • Strong communication, interpersonal skills, and the ability to create and maintain effective relationships
      • Excellent skills with MS Office Suite

        Who We Are:
        Profit Recovery Partners is a professional services firm that develops, implements and manages cost-reduction solutions for FORTUNE 1000 companies, law firms, private equity firms and private companies throughout North America. Our spend management, supplier management and procurement strategies have resulted in more than $4.4 billion in client savings.

        Why Work at PRP:
        • Full medical, dental, and vision benefits package
        • 401K plan with company match
        • Paid holidays, vacation, and sick time
        • 25-year track record of growth
        • Winning team atmosphere with high degree of employee recognition and promotions from within
        • High paced, collaborative working environment that thrives on team success
        • We value social responsibility and founded the following employee-driven committees: Corporate Social Responsibility, Diversity & Inclusion Group, Women's Empowerment Group, and the Wellness Committee. Each committee seeks to provide employees with a chance to give back to their community in ways most meaningful and rewarding to them.
        • To learn more visit
          The salary range for this position is: $106,250-$150,000. Actual compensation within the range will be dependent upon the individual's skills, experience, education, qualifications, and applicable employment laws.

          Equal Opportunity Employer

Keywords: PROFIT RECOVERY PARTNERS LLC, Costa Mesa , Manager, Client Success, Executive , Costa Mesa, California

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