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Customer Ops Manager

Company: VirtualVocations
Location: Costa Mesa
Posted on: July 6, 2024

Job Description:

A company is looking for a Customer Experience Ops Manager.



Key Responsibilities:

Design and implement chatbot workflows for seamless onboarding experiences
Collaborate with teams to integrate systems and create a cohesive customer experience
Architect and develop best-in-class experiences utilizing chat, phone, and SMS tools


Required Qualifications:

2-5 years of experience in chat, phone, and/or CRM tooling
Strong knowledge of chatbot development, phone systems, and SMS tools
Experience with integrating systems, particularly Salesforce and Intercom
Experience working with Salesforce and/or other CRM tools for onboarding operations
Undergraduate Degree

Keywords: VirtualVocations, Costa Mesa , Customer Ops Manager, Executive , Costa Mesa, California

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