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Enterprise Customer Success Manager

Company: VirtualVocations
Location: Costa Mesa
Posted on: July 6, 2024

Job Description:

A company is looking for an Enterprise Customer Success Manager.

Key Responsibilities:

Manage customer lifecycle from implementation to renewal, aiming for high retention rates and customer satisfaction
Collaborate with Sales team to identify cross-sell opportunities and support account growth
Provide actionable feedback to Product team based on customer insights to enhance offerings

Required Qualifications:

At least 5 years of customer success, sales, or account management experience in a similar business environment
Experience or knowledge of the education/non-profit market
Proven ability to build relationships at all levels of an organization and collaborate successfully
Determination and grit to work in a growing start-up environment
Ability to conduct effective presentations to executive audiences, support sales efforts, and secure renewals

Keywords: VirtualVocations, Costa Mesa , Enterprise Customer Success Manager, Executive , Costa Mesa, California

Click here to apply!

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