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Experienced Veterinary Receptionist

Company: Newport Harbor Animal Hospital
Location: Costa Mesa
Posted on: September 14, 2022

Job Description:

NHAH Reception/CSR, Job DescriptionClient Service Representative POSITION OVERVIEW We are one of Orange County's oldest Animal Hospitals serving the pet health care needs of the Costa Mesa/Newport Beach/Irvine and surrounding cities since 1947. We have 8 full-time doctors and are looking for a Receptionist to join our team! Receptionists report to the lead receptionist and hospital manager. Reception staff members are responsible for maintaining a positive, caring and friendly environment in reception with our clients and patients, addressing client concerns, scheduling appointments, fielding client phone calls, record keeping and keeping the reception area clean. AGE REQUIREMENT Minimum age requirement is 18 years old EDUCATION AND LICENSURE REQUIREMENTS High school diploma or equivalent EXPERIENCE REQUIREMENTS Significant experience with basic office functions in a busy office environment Minimum 1 year of veterinary practice experience preferred Customer Service background required Veterinary knowledge required PERSONAL REQUIREMENTS Must uphold our core values of: Integrity, Compassion, Self-Improvement, Reliability, Positivity and Team Spirit. Enjoys working with animals and is able to deal with them even when they are stressed, ill or in pain Should be able to stay calm and efficient during a medical crisis Is well-spoken and approaches his/her job duties in a mature nature Is experienced in the teamwork approach and works well with all levels of hospital team members; avoids gossiping Has excellent client communication skills Ability to quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms Some computer knowledge required; comfortable with Word, keyboarding, and use of communication tools such as email and other communication programs, type 30 words per minute PHYSICAL REQUIREMENTS Be able to lift and carry records, equipment, and animals weighing up to 40 lbs. May be able to sit and stand for extended periods of time-Shifts vary from 8-10 hours WORK CONDITIONS May be exposed to unpleasant odors, noises and animal feces May be exposed to bites, scratches and contagious diseases May be exposed to radiation from hospital equipment Should be able to work unaffected in an environment where dogs are barking Be available to work evenings and weekends Shifts range in length starting at 6:45am and some shifts end at 7:30pm Must be able to work shifts between 6 and 10 hours in length, depending on scheduling needs All hours are prescheduled Weekends are mandatory. Flexibility and willingness to help cover shifts when needed Willing to stay late in case of emergency cases that run past hospital hoursJob Types: Full-time, Part-timePay: $17.00 - $19.00 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insuranceSchedule: 10 hour shift 8 hour shift Day shift Monday to Friday Weekend availabilityCOVID-19 considerations:All clients and staff are required to wear masks, limiting the amount of people allowed in.Work Location: One location

Keywords: Newport Harbor Animal Hospital, Costa Mesa , Experienced Veterinary Receptionist, Healthcare , Costa Mesa, California

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