Customer Service/Video

Company: Veritext Legal Solutions
Location: Costa Mesa
Posted on: July 31, 2022

Job Description:

Job Description Veritext is the global leader in deposition and litigation solutions. We provide the most skilled reporters, advanced technology, and unmatched service to help our clients achieve successful outcomes. Our national platform and global capabilities enable us to provide consistent and reliable delivery anytime and anywhere. Veritext embraces and innovates advanced technologies to streamline the deposition process and to manage the most complex cases. Proprietary video, mobile and workflow services combined with superior security, including HIPAA and PII compliance, ensure that you have the best tools and the confidence of working with the market leader. Hybrid schedule. Regular schedule will be two days reporting to the office and three days working from home. Veritext is looking for talented, driven, and motivated individuals to join our dynamic Sales Organization. The most qualified candidates will possess the following skills and competencies: Key Responsibilities -- Understand Company targets and strive to meet and exceed -- Understand Veritext products and services, their value and commensurate fees -- Resolves issues and/or escalates as needed to ensure prompt and accurate resolution; coordinate/partner with applicable departments and/or colleagues (i.e. Billing, Account Executive / Sales Dept., Client Services, Cash Apps.) to ensure prompt and accurate resolution -- Recommend and implement improvements in process and procedures -- Participate in and absorb all trainings including Grovo, Summer Camp, in-person development sessions, etc -- Fully understand and utilize Vision functions as it relates to your position. Fully understand all Vision functionality within your region and how it relates to other departments -- Support all Veritext Intra-Company jobs, consistent with all client/regional jobs -- Track in media from the Cloud/email; set up and process Orders accurately and timely -- Follow up With videographers for missing media and paperwork -- Understands the different Veritext video formats and can articulate this information to others -- Set up basic videoconferences -- Set up complex videoconferences -- Establish and manage cases in Vision; be proactive in their approach -- Process all jobs accurately and in accordance with Standing Orders, notes and client specifications; relay these requirements to subcontractors -- Ensure that Vision standing orders, notes, etc are clear, detailed and actionable -- Respond to complicated video requests -- Effectively and clearly communicate the differences between videoconferencing and Veritext Virtual. -- Align correct product/services including features and benefits to clients' needs -- Ensure that all video advanced services are billed accurately Skills and Competencies (The abilities that the individual needs in order to perform this role effectively) -- Proficiency in Computers and MS Office required -- Must possess strong written and verbal communication skills -- Customer service oriented with strong interpersonal skills -- Dedicated professional with the ability to respond to requests promptly and accurately and meet established deadlines -- Must be detail oriented, organized and be able to multi-task -- Proactive and motivated with strong problem solving and follow up skills Qualification High School Diploma or Equivalent combination of education and experience Associate---s Degree in related field or equivalent combination of education and experience Experience Minimum of 12 months relevant experience Prior knowledge of/experience working in the Legal industry Veritext is an Equal Opportunity Employer This job description is intended to describe the essential responsibilities, general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities, duties and skills required for this job. Company Description Veritext is the leader in deposition and litigation support solutions with a proven track record of industry excellence. For law firms and corporations, we provide coverage across all of North America, state-of-the-art conference rooms, facilitate the connection with highly skilled reporters and videographers, advanced technology, remote services, unparalleled client service, and on-time delivery. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process, and reliably handle the most complex cases. All of this combined with unmatched data security ensure that Veritext clients have the best tools available and the confidence of working with the market leader. Litigation continues to increase nationwide, Veritext is investing in developing the workforce necessary to support the rapidly growing demand for reporters --- from coast to coast in the U.S. and Canada. For more information visit www.veritext.com.

Keywords: Veritext Legal Solutions, Costa Mesa , Customer Service/Video, Hospitality & Tourism , Costa Mesa, California