Technical Department Customer Service Associate
Company: OmniPrint International Inc.
Location: Costa Mesa
Posted on: July 31, 2022
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Job Description:
Job Description Are you someone who likes to tinker with
computers and software? Do you enjoy helping people solve their
technical problems? Do you have experience working in a call center
environment? Then we have the position for you Job
Responsibilities: --- Answer incoming technical support requests
via phone, fax, internet, webcam, Skype, mobile device or other
communication means. --- Assist techs in organizing customer
concerns --- Learn the basic electronic components of our printers
to help customers with quick questions --- Learn how to use our
printers in order to train customers --- Learn how to install,
configure and administer printer/desktop/laptop/mobile device
hardware and software applications, including operating systems and
peripherals such as projectors, printers and phones. --- Learn how
to identify, diagnose and solve technical issues in a timely
manner. --- Learn to troubleshoot basic questions related to DTG
printing. --- Aid the department in innovating and improving
procedures. --- Work with engineering team to test new products and
prototypes. Qualifications and Requirements: --- Minimum 1 year of
experience in a customer service call center environment ---
Minimum 1 year of experience or education in IT/Electronics --- Be
technically inclined and curious about electronics --- Willing to
learn about general computer hardware and software applications as
they relate to the equipment being serviced --- Strong working
knowledge of all Microsoft products preferred --- Basic
understanding of printer and networking fundamentals --- Ability to
work non-conventional hours/flexible schedule (nights and weekends
as needed) --- Excellent verbal and written communication skills
--- Ability to travel to customer locations and to company trade
shows (as needed) --- Must have a valid driver---s license ---
Ability to lift up to 50 lbs. Company Description OmniPrint
International is a leader in the Direct to Garment Printing
Industry. As winner of SGIA's Product of the Year for 2016, 2017,
and 2018 OmniPrint is devoted to creating a dynamic atmosphere for
employees, with development and technology at the forefront. Our
customers are our greatest asset and everything we do is with the
customer in mind.
Keywords: OmniPrint International Inc., Costa Mesa , Technical Department Customer Service Associate, Hospitality & Tourism , Costa Mesa, California
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