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Technical Department Customer Service Associate

Company: OmniPrint International Inc.
Location: Costa Mesa
Posted on: July 31, 2022

Job Description:

Job Description Are you someone who likes to tinker with computers and software? Do you enjoy helping people solve their technical problems? Do you have experience working in a call center environment? Then we have the position for you Job Responsibilities: --- Answer incoming technical support requests via phone, fax, internet, webcam, Skype, mobile device or other communication means. --- Assist techs in organizing customer concerns --- Learn the basic electronic components of our printers to help customers with quick questions --- Learn how to use our printers in order to train customers --- Learn how to install, configure and administer printer/desktop/laptop/mobile device hardware and software applications, including operating systems and peripherals such as projectors, printers and phones. --- Learn how to identify, diagnose and solve technical issues in a timely manner. --- Learn to troubleshoot basic questions related to DTG printing. --- Aid the department in innovating and improving procedures. --- Work with engineering team to test new products and prototypes. Qualifications and Requirements: --- Minimum 1 year of experience in a customer service call center environment --- Minimum 1 year of experience or education in IT/Electronics --- Be technically inclined and curious about electronics --- Willing to learn about general computer hardware and software applications as they relate to the equipment being serviced --- Strong working knowledge of all Microsoft products preferred --- Basic understanding of printer and networking fundamentals --- Ability to work non-conventional hours/flexible schedule (nights and weekends as needed) --- Excellent verbal and written communication skills --- Ability to travel to customer locations and to company trade shows (as needed) --- Must have a valid driver---s license --- Ability to lift up to 50 lbs. Company Description OmniPrint International is a leader in the Direct to Garment Printing Industry. As winner of SGIA's Product of the Year for 2016, 2017, and 2018 OmniPrint is devoted to creating a dynamic atmosphere for employees, with development and technology at the forefront. Our customers are our greatest asset and everything we do is with the customer in mind.

Keywords: OmniPrint International Inc., Costa Mesa , Technical Department Customer Service Associate, Hospitality & Tourism , Costa Mesa, California

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