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Sales Support / Customer Service Lead: 22-00239

Company: Platinum Resource Group
Location: Costa Mesa
Posted on: August 1, 2022

Job Description:

Job Description Customer Service Lead needed for a direct placement opportunity, onsite, with our client in Costa Mesa, CA. JOB DESCRIPTION Support the operations team in all aspects of program management including data entry, reporting, program set up, and development. Manage the communications with bank and clients. Interact with card provider at program level to ensure service level agreements are met. Perform card services, review applications, and handle card distribution, reissuance, and suspensions. Respond timely and effectively to customer requests. Review ongoing performance results to targets. Take corrective measures with authorization, escalate as needed. Participate in daily, weekly, monthly, and annual planning process as appropriate. Create, analyze, and maintain reports; Keep detailed reports and provide analysis to management. Responsible for providing consistent high quality customer service to customers. Research, respond, and process cardholder requests including statements, closures, admin, and refunds. Monitor Decline Reports for possible violations and / or fraudulent attempts. Provide subject matter expertise and demonstrate extensive, in-depth knowledge of all of our client's Prepaid products, policies, and procedures. QUALIFICATIONS 3 --- 5 Years in Card Services, Payment Operations or Banking. Bachelor's Degree in Business Administration, Finance or a related field. Knowledge of card management, on-line security, settlement and processing system strongly preferred. Knowledge of network operating rules. Proficient in MS Word, Excel, PowerPoint, and Outlook. Must be detail-oriented, innovative, and comfortable working with a team. Be able to quickly learn processing system(s). Excellent organization, written / verbal communication, and problem-solving skills. Good follow-up and interpersonal skills. Highly motivated and self-assured; hands-on problem solver. Bi-lingual Spanish is a plus. Must have professional appearance and demeanor. Company Description Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.

Keywords: Platinum Resource Group, Costa Mesa , Sales Support / Customer Service Lead: 22-00239, Hospitality & Tourism , Costa Mesa, California

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