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Store Supervisor

Company: Mother's Market & Kitchen, Inc.
Location: Costa Mesa
Posted on: August 5, 2022

Job Description:

DescriptionHiring Range: Dependent on Experience Under the Store Manager and Assistant Store Manager, the Store Supervisor performs the following duties:TYPICAL DUTIES AND RESPONSIBILITIESSupervise all store employees and activities, including safety and security of store and staffPerforms all duties of a Lead Cashier when working in that capacityManage entire staff when managers are absent or unavailablePerforms MOD (Manager On Duty) store walks to ensure all departments are:Full and FreshCleanStaffed with employees providing excellent customer serviceReviews and ensures the execution on Mother's Market Daily Deliverables checklistPerforms daily/nightly group "huddle" meetings and communicates with staff throughout the store on the day's prioritiesHolds team accountable for lunches, breaks, dress code, and balancing staff throughout the store to provide the right level of customer service throughout the storeEnsures proper execution of marketing initiativesResponsible for closing the store when neededUtilizes sound judgement in customer and employee situations and responds in a calm and professional mannerProvides Excellent Customer service, and is an example to all employees of what is expected; a positive attitude and interaction and outcome.Ensure the parking lot is free of debris, and that carts are collected regularly in a timely mannerManages maintenance team and provides direction to keep the store clean and safePrepare daily/nightly reports communicating the needs of the businessReport any malfunctioning equipment on report and to the proper personDevelop and train future leaders, with emphasis on Lead cashiers and cashiers.Assist other employees as neededQUALIFICATION GUIDELINESAny combination equivalent to, but not limited to the following:Training/Education:Minimum of High School Diploma or G.E.D. certificateCompleted MOD training provided by company leadershipExperience:Must have Lead Cashier experience and/or department manager or equivalent experienceProven excellent judgement in customer and employee situationsKnowledge of:Verbal proficiency of the English language, and be able to read and write at an advanced levelComputer literacy (Word, Excel, and Outlook), excellent customer service skills and proficiency in basic math.Ability to:Model Excellent customer service, coach and hold the staff accountable for doing the sameRemain calm under pressureTreat customers with respect in a warm and friendly mannerRead, comprehend and relate product knowledge to customers in an understandable mannerWork in an accurate manner in a fast paced environmentAssist customers promptly; take special requests/special orders, communicate to leadershipPhysical Requirements/Working Conditions:Lift grocery, bulk, produce items up to 50 lbs. 100 times per day 6-12 inchesCarry from cart or dolly to shelves, typically less than 3 ft.Push/Pull carts and dolly, electric pallet jackStand and walk frequently & bend and twist oftenSpecial Requirements:Must be able to work various shifts as needed, including nights and weekendsThis job description is intended to describe the general requirements for the performance of this job. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned by leadership.

Keywords: Mother's Market & Kitchen, Inc., Costa Mesa , Store Supervisor, Hospitality & Tourism , Costa Mesa, California

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