Pier Agent
Company: Sms International Shore Operations Inc
Location: San Pedro
Posted on: April 1, 2026
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Job Description:
Perfect position to earn extra income for retirees, students or
just locals who would enjoy welcoming cruise guests in the cruise
terminal. SMS International Shore Operations is looking for
talented individuals interested in working in a fun, fast-paced
environment! Benefits Provided: Fun servicing Princess and
Norwegian Cruise Line Part Time position Weekend availability is
required! Pay rate of $19.00 per hour Strong computer/tablet skills
preferred TWIC cards are required to work but not at time of
Interview TWIC reimbursement* Basic Purpose: This is a fast paced,
high energy position requiring a enthusiastic, efficient and
professional image. Agents working for SMS International Shore
Operations US, Inc., direct and assist cruise guests in all aspects
of shore-side operations as assigned. This position may include,
but is not limited to meeting and greeting guests, computerized
pier check-in along with assisting airport and hotel guest with
transfers to and from the port. Job Duties & Responsibilities: ·
Guides the flow of traffic throughout the terminal, including:
secure areas, walkways, check–in areas, gangways and
elevators/escalators and direct guests accordingly. · Answers
general questions in an accurate and pleasant manner and provides
pertinent information regarding boarding and sailing; takes the
initiative to assist guests. · Escorts guests requiring wheelchair
assistance throughout the terminal during embarkation and
debarkation. · Assists guests with locating luggage and completing
lost luggage forms, when necessary. · Reviews and verifies validity
of all travel documents presented by guests for check-in. · Inputs
guest travel information using the registration system and checks
in each guest upon arrival. Ensures required information is
accurately processed and/or paperwork is completed. · Provides
guests with stateroom keys and pertinent boarding information,
according to department manual and training. · Performs other job
related duties as assigned. Education: · High School Diploma or
equivalent. Experience: · Minimum of one-year experience in a
customer service/logistics environment, preferably in the travel
industry. Knowledge, Skills & Abilities: · Demonstrated ability to
communicate in English, sufficient to provide information and
answer general questions. · Knowledge of, or ability to learn
practical computer skills to accurately register guests and
navigate screens to perform computer based functions. · Good
organizational and customer service skills. · Ability to work
effectively in a multi-tasked, fast-paced environment in front of
large groups. · Required to be available on weekends, after hours,
and on short notice, as requested by management. Work Conditions/
Physical Demands: · Position includes frequent standing, walking,
lifting, pushing and pulling for up to 6 hour increments on
average. · Ability to safely maneuver wheelchairs; includes pushing
and pulling guests on wheelchairs through all terminal areas and up
and down ramps. · Ability to physically transfer or assist
passengers in/out of wheelchair, whose weight is approximately
100-300 lbs. · Ability to stoop, kneel, bend, crouch, lift or
carry. · Position is exposed to indoor/outdoor work environment at
piers and terminal locations under varying weather conditions. ·
Flexibility to work hours ranging from 5:00am – 4:00pm or until
ships departures; includes weekdays, weekends and holidays in
various ports as assigned. · Must have the ability to perform the
essential functions of the job with or without reasonable
accommodation.
Keywords: Sms International Shore Operations Inc, Costa Mesa , Pier Agent, Hospitality & Tourism , San Pedro, California
