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IT Helpdesk, Field Technician

Company: DKKD INC aka DKKD Staffing
Location: Costa Mesa
Posted on: March 14, 2020

Job Description:

JOB DESCRIPTION JOB TITLE Help Desk Specialist REPORTS TO Director of IT Small company supporting internal employees at various locations and at various levels NOT open to Corp to Corp NO 3rd party vendors MUST work onsite NO remote UNABLE TO SUPPORT H1, TN, EAD, etc Employment Requirement In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. OVERVIEW The Help Desk Specialist provides technical support to our clients employees. The primary job duty is to answer queries on basic technical issues and offer adviceassistance to solve them. To succeed in this position, the candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. This person must also be customer-oriented and have the ability to remain calm when dealing with stressful situations. The ideal fit is naturally a helper, enjoys assisting people with computer issues and is able to explain technical details simply. Ultimately, this is a person our employees trust. They will rely on this role to provide timely and accurate solutions to their technical problems. RESPONSIBILITIES Serve as the first point of contact for employees seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by users Walk the user through the problem-solving process Escalate unresolved issues to their IT Director and peer Record events and problems and their resolution in the service desk Prioritize and manage several open issues at one time Follow up with users to ensure their systems are fully functional after troubleshooting Inform management of recurring problems and trends in the service desk Stay current with system information, changes and updates Train computer users as necessary Get feedback from employees concerning their experience using the company s IT systems REQUIREMENTS The person who fills this role MUST have the following qualifications Customer-oriented and cool-tempered Excellent problem-solving and communication skills Working knowledge of Office 365, Microsoft Office, POS Systems and other popular business software Good understanding of computer systems, mobile devices and other tech products Ability to provide step-by-step technical help, both written and verbal While not required, preference will be given to candidates who also have the following Bachelor s degree Familiarity with remote desktop applications and help desk software Proven experience as a help desk specialist or other customer support role Additional certifications in Microsoft products HOW TO APPLY NOTE Our site does NOT accept DocX resumes and documents. Keep in mind we get hundreds of applicants. Please supply the following details to help us respond faster to you and get the information to the client as quickly as possible. We use the following details in the body of the email to quickly summarize for the client s review along with your resume. Resume tailored to the job description Samples of work or portfolio if applicable Summarized details about your years and level of overall experience applicable to the job (please do not say see resume ) Please explain your experience as it relates to the specific requirements Top 5 skillsets indicate years Ticketing systems used of users supported how many remote sites supported EducationDegreesCerts Staff overseen(please break down how many direct reports, titles and overall staff) Budgetary Responsibility (if applicable) Availability and please explain why you are looking for a new role Hourlysalary expectations Best contact info Eligibility Are you legally authorized to work in the United States on a full-time basis Will you now or in the future require sponsorship for employment visa status We are unable to support EAD, H1b, TN, etc. candidates. City, State, Zip desired geographic work location Are you willing to relocate Your Linked In profile Who Referred You How did you hear about this opening Connect with us on Linked In We get 100 s of applicants applying to us. Please see instructions above on how to apply to help us.

Keywords: DKKD INC aka DKKD Staffing, Costa Mesa , IT Helpdesk, Field Technician, IT / Software / Systems , Costa Mesa, California

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