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Technical eCommerce Strategist

Company: Vaynermedia Llc
Location: Costa Mesa
Posted on: February 22, 2021

Job Description:

VaynerCommerce is a Growth Engineering Firm that provides growth, technology, and consulting services to help brands achieve sustainable growth. Whether it's a new eCommerce experience or a connected mobile app, we'll translate your big idea into a digital experience that's meaningful, useful, and delivers real results. We pride ourselves on being able to provide brands with holistic solutions, no matter what stage they're at. The Senior Technical Implementation Manager is responsible for supporting VaynerCommerce's clients for eCommerce projects/initiatives in an efficient and professional manner. This position reports to the Director of Technical Services.-- As VaynerCommerce's Technical Implementation Manager, you will work hand-in-hand with our Product, Development and Engineering, and Business Development teams, strategizing and architecting successful onboarding experiences for our newest clients. You will bring excitement to clients, delivering projects successfully against predetermined metrics and scopes of work. Connecting with key stakeholders, you will manage the process as prospects transition into clients, all the while seeking to understand and meet the client's needs. Responsibilities:

  • Manage multiple implementations for clients, acting as a hybrid of account manager and technical/business consultant
  • Lead project design sessions and provide guidance and best practices on configuration options to meet client needs
  • Understand Shopify and VaynerCommerce's proprietary platform end-to-end and collaborate with Sales, Engagement Managers, and Product to identify and communicate technical services and solutions
  • Participate in late stage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customizations)
  • Obtain client feedback and distill into action items for our product and development teams
  • Ensure all configurations, integrations, and customizations are fully tested and ready for deployment
  • Own any problems you discover and proactively drive forward solutions
  • Be the source of truth for questions about the product, project and processes from other internal teams
  • Daily communication with clients via any and all communication channels, updating clients regularly and proactively on project status, potential risks, etc. - crafting all messages tactfully based on a comprehensive understanding of the client's needs, technical expertise, etc.--
  • Support clients as a senior-level leader who provides strategic guidance and hands-on management--
  • Lead and plan for all client meetings, ensuring the client and internal team are set up to utilize time productively and can walk away with a clear understanding of what was discussed + next steps-- Budget and schedule management:--
    • Maintain a constant pulse on all account activities, ensuring that all initiatives fit within the project scope--
    • Act as the project schedule owner, guiding the client to stay on track as well as supporting the internal team and leading a flow of communication on all key milestones Account strategy development and ownership:--
      • Actively lead all internal strategy development initiatives, owning the creation of key deliverables (requirements, creative approach, etc.) and partnering with key internal team members & client stakeholders to contribute to the process where appropriate--
      • Host and guide internal and client meetings for all strategic milestones, acting as the owner of the project vision--
      • Participate in internal strategic planning or team collaboration sessions to provide insights and guidance as needed, acting as an extension of the client's team--
      • Own the overarching client strategy throughout the engagement, ensuring that all account activities tie back to this-proactively communicating to team members and client stakeholders when changes need to be made-- Strategic work plan development and evolution:--
        • Partnering closely with our Project Management team, create a cohesive work plan that will guide client expectations, allow for clarity on key milestones, and ensure that the client is clear on their participation points--
        • Manage unavoidable changes to the project work plan by ensuring the evolution of each critical path of the work plan is effectively communicated to the client throughout the lifecycle--
        • Create and properly utilize shared planning documents with clients for ongoing clarity on status and the division of responsibilities--
        • Establish a strong rapport with the Project Management team to provide consistent internal support and ensure alignment on deliverable expectations, completion dates, team needs, and more--
        • Recommend opportunities for growth based on strong client relationships, competitive landscape analysis, and additional agency services that fit the client's needs--
        • Work with Director of Technical Services and Project Management team to scope change orders and new projects for assigned clients-- Qualifications and Skills--
          • Innovative technologies fascinate you; you don't need to code but are familiar with web technologies
          • You are a strong relationship builder and negotiator and you're comfortable working with a client to help drive implementation requirements and negotiating on services when asked to build out a scope of work
          • You demonstrate a drive and ability to achieve stretch goals in a fast-paced environment
          • You are experienced in driving the basics of a good project management plan-from risk management to communication strategies
          • Exceptionally strong verbal and written interpersonal communication skills--
          • Impressive organizational skills--
          • Ability to stay calm and collected under pressure-focusing on goals and priorities, and effectively communicating with clients and team members during stressful situations--
          • Capable of planning and executing on responsibilities with minimal direction--
          • Strong and effective decision-making skills, with demonstrated understanding of when to bring in leadership--
          • Proven ability to work in teams effectively, leading and guiding others to success--
          • Truly thrives in a fast-paced environment-- Experience-- You have 3-5+ years of experience in either leading and managing projects for eCommerce, product/engineering teams or consulting technical account management experience related to business applications and system integrations. Are you authorized to work in the United States? --*
            -- Will you now or in the future require visa sponsorship? --*
            -- U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at VaynerMedia LLC are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Please select Are you Hispanic/Latino? Please select Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Please select Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
            • Autism
            • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
            • Blind or low vision
            • Cancer
            • Cardiovascular or heart disease
            • Celiac disease
            • Cerebral palsy
            • Deaf or hard of hearing
            • Depression or anxiety
            • Diabetes
            • Epilepsy
            • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
            • Intellectual disability
            • Missing limbs or partially missing limbs
            • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
            • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression Disability Status Please select 1 Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Keywords: Vaynermedia Llc, Costa Mesa , Technical eCommerce Strategist, IT / Software / Systems , Costa Mesa, California

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