Conversational AI Designer, Senior Consultant - Applied Artificial Intelligence

Company: Deloitte
Location: Costa Mesa
Posted on: May 15, 2022

Job Description:

Work you'll do

At Deloitte, you'll gather requirements and design for a variety of conversational interfaces and creative business technology solutions for enterprise clients. As a rigorous language-first UX designer with a creative flair for content and expertise in conversational AI technologies, you'll:

• Gather requirements, design flows, and write content for IVR, VUI/voice user interfaces, Virtual Assistants, Chatbots, and omnichannel conversational interfaces
• Drive and own persona definition, functional design, process design (including scenario design, flow mapping), prototyping, testing, model/intent training, and definition of support procedures
• Work with engagement leadership, project managers, conversational AI architects, developers, UX designers, product managers, and fellow consultants to strategize, design, and deliver enterprise conversational AI solutions
• Collaborate with clients, partner professional services teams, and project leadership to identify business requirements and design voice and digital self-service solutions for diverse use cases across industries and modalities
• Contribute to enterprise content strategy guides and design omnichannel and cross-channel solutions aligned with client organizational principles (brand voice and tone, legal, compliance, etc.)
• Contribute to Deloitte's vibrant design culture through design sprints, workshops, reviews, and related activities with business, technical, and creative leadership (client and internal)
• Design and deliver POCs, demos, prototypes, and sales collateral in alignment with engagement and practice leadership and sales executives across the firm
  The team
  
  Analytics & Cognitive
  
  In this age of disruption, organizations need to navigate the future with confidence, embracing decision making with clear, data-driven choices that deliver enterprise value in a dynamic business environment.
  
  The Analytics & Cognitive team leverages the power of data, analytics, robotics, science and cognitive technologies to uncover hidden relationships from vast troves of data, generate insights, and inform decision-making. Together with the Strategy practice, our Strategy & Analytics portfolio helps clients transform their business by architecting organizational intelligence programs and differentiated strategies to win in their chosen markets.
  
  Analytics & Cognitive will work with our clients to:
  
  • Implement large-scale data ecosystems including data management, governance and the integration of structured and unstructured data to generate insights leveraging cloud-based platforms
  • Leverage automation, cognitive and science-based techniques to manage data, predict scenarios and prescribe actions
  • Drive operational efficiency by maintaining their data ecosystems, sourcing analytics expertise and providing As-a-Service offerings for continuous insights and improvements
    Qualifications
    
    Required:
    
    • 3+ years of relevant work experience in VUI or conversational design in or around contact centers and/or enterprise virtual assistants
    • 2+ years' experience leading workstreams or small teams
    • Experience collaborating with conversational AI and contact center developers, architects, and other relevant team members
    • Group facilitation skills
    • Fluent in design thinking and conversation design methodology
    • Experience with requirements gathering, documentation, and tracking
    • Experience designing and delivering conversational AI MVPs, pilots, and POCs
    • Demonstrable experience designing and/or deploying:
      • VUI / IVR flows for enterprise contact centers
      • Voice and/or text-based conversational flows for virtual agents or virtual assistants
      • Experience with flow design and prototyping tools (Figma, Sketch, Visio, Axure, InVision, etc)
      • Deep understanding of software development lifecycle and agile delivery methodologies
      • Understanding of natural language technology, the tech stack behind modern conversational experiences, and how to design for current abilities and limitations
      • Experience scripting video and creative materials for POCs, marketing demos, and interactive sales collateral
      • Bachelor's degree in linguistics, English/creative writing/literatures, human-computer interaction, interaction design, or a related content or design field
      • Ability to travel up to 50% (While 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
      • Limited immigration sponsorship may be available.
        Preferred:
        
        • 2+ years of consulting experience on Contact Center, VUI/IVR, and/or conversational AI projects
        • Expertise in 1+ domains preferred (e.g., Customer & Marketing, Finance, M&A, Operations, Pricing, Risk, Supply Chain, Workforce, etc.)
        • Certification or expertise in at least one of the following platforms:
          • Amazon Lex / Alexa; GCP Dialogflow ES, CX or CCAI; IBM Watson, IPSoft Amelia, Kore.ai, Nuance Nina, Salesforce Einstein
          • Amazon Connect, Genesys, Twilio, NICE inContact, Five9, 8x8, Avaya
          • Enterprise UX writing, content design, or content strategy experience
          • Demonstrable experience in Healthcare, Technology, Media, Telecommunications, Consumer (especially transportation) and/or Financial Services & Insurance
          • Ability to work independently and manage small engagements or parts of large engagements
          • Strong oral and written communication skills; presentation skills (MS Office, PowerPoint, Visio, etc.)
          • Strong problem solving and troubleshooting skills with mature judgement
          • Advanced degree in creative writing, linguistics, or a relevant content-, writing-or design-focused discipline
            
            
            anccon
            
            ACCAI
            
            A&C_Consulting21

Keywords: Deloitte, Costa Mesa , Conversational AI Designer, Senior Consultant - Applied Artificial Intelligence, IT / Software / Systems , Costa Mesa, California