Field Service Officer (Mac)

Company: CYNET SYSTEMS
Location: Costa Mesa
Posted on: January 20, 2023

Job Description:

Job Description:

• 
  
• Under the supervision of the Regional, Field Service Manager install configure, service, and maintain information technology systems and applications on a Mac Device.
  
• Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day.
  
• It is an onsite type role that does require strong people and communication skills along with a solid background in Workstation support.
  
• Minimum 3 years of work experience.
  
• The Individual must be able to work alone and within a team.
  
• The ability to follow defined processes and carry out various Operational type tasks.
  
• Strong ability to troubleshoot and isolate Level 2-type issues that are related to either Mac Hardware or Software environments.
  
• Advanced Experience in MAC Operating systems.
  
• Candidate should also know all Windows-related Hardware and Software type issues.
  
• Strong Experience in JAMF is preferred.
  
• Minimum 3 years of work experience.
  
  Roles and Responsibilities:
  
  
  • 
    
  • Setup and configuration of all MAC OS systems.
    
  • Knowledge in Zero Touch Deployment for MACs.
    
  • Provide 2nd Level Software Support.
    
  • Knowledge of JAMF.
    
  • Experience with JAMF self-service management and command line.
    
  • Imaging and reimaging of MAC Laptops to the latest OS Version.
    
  • Diagnosing and Troubleshooting MAC-related OS and Hardware problems.
    
  • IMAC.
    
  • Perform Software Installations on all apple devices.
    
  • Smart Hands Activities.
    
  • Provide remote support for users traveling or at home.
    
  • Provide VPN support on Mac devices.
    
  • Provide accurate asset information within the ticketing system to ensure an accurate asset database.
    
  • Perform refresh of end-user devices in alignment with refresh schedules.
    
  • Assist with Mac inventory activities as required weekly and monthly.
    
  • Proper Documentation of End User Issues within Service Now.
    
  • Backup and Restoration of End User Data.
    
  • Create, modify, and maintain MAC processes and policies.
    
  • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day.
    
  • Ability to work in Active Directory for Windows if needed.
    
  • Ability to work within Service Now.
    
  • Strong ability to interact with Customers.
    
    

Keywords: CYNET SYSTEMS, Costa Mesa , Field Service Officer (Mac), IT / Software / Systems , Costa Mesa, California