CostaMesaRecruiter Since 2001
the smart solution for Costa Mesa jobs

Field Service Officer (Mac)

Location: Costa Mesa
Posted on: January 20, 2023

Job Description:

Job Description:

  • Under the supervision of the Regional, Field Service Manager install configure, service, and maintain information technology systems and applications on a Mac Device.
  • Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day.
  • It is an onsite type role that does require strong people and communication skills along with a solid background in Workstation support.
  • Minimum 3 years of work experience.
  • The Individual must be able to work alone and within a team.
  • The ability to follow defined processes and carry out various Operational type tasks.
  • Strong ability to troubleshoot and isolate Level 2-type issues that are related to either Mac Hardware or Software environments.
  • Advanced Experience in MAC Operating systems.
  • Candidate should also know all Windows-related Hardware and Software type issues.
  • Strong Experience in JAMF is preferred.
  • Minimum 3 years of work experience.

    Roles and Responsibilities:

    • Setup and configuration of all MAC OS systems.
    • Knowledge in Zero Touch Deployment for MACs.
    • Provide 2nd Level Software Support.
    • Knowledge of JAMF.
    • Experience with JAMF self-service management and command line.
    • Imaging and reimaging of MAC Laptops to the latest OS Version.
    • Diagnosing and Troubleshooting MAC-related OS and Hardware problems.
    • IMAC.
    • Perform Software Installations on all apple devices.
    • Smart Hands Activities.
    • Provide remote support for users traveling or at home.
    • Provide VPN support on Mac devices.
    • Provide accurate asset information within the ticketing system to ensure an accurate asset database.
    • Perform refresh of end-user devices in alignment with refresh schedules.
    • Assist with Mac inventory activities as required weekly and monthly.
    • Proper Documentation of End User Issues within Service Now.
    • Backup and Restoration of End User Data.
    • Create, modify, and maintain MAC processes and policies.
    • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day.
    • Ability to work in Active Directory for Windows if needed.
    • Ability to work within Service Now.
    • Strong ability to interact with Customers.

Keywords: CYNET SYSTEMS, Costa Mesa , Field Service Officer (Mac), IT / Software / Systems , Costa Mesa, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Costa Mesa RSS job feeds