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Field Service Officer (Mac)

Company: CYNET SYSTEMS
Location: Costa Mesa
Posted on: January 20, 2023

Job Description:



Job Description:


  • Under the supervision of the Regional, Field Service Manager install configure, service, and maintain information technology systems and applications on a Mac Device.
  • Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day.
  • It is an onsite type role that does require strong people and communication skills along with a solid background in Workstation support.
  • Minimum 3 years of work experience.
  • The Individual must be able to work alone and within a team.
  • The ability to follow defined processes and carry out various Operational type tasks.
  • Strong ability to troubleshoot and isolate Level 2-type issues that are related to either Mac Hardware or Software environments.
  • Advanced Experience in MAC Operating systems.
  • Candidate should also know all Windows-related Hardware and Software type issues.
  • Strong Experience in JAMF is preferred.
  • Minimum 3 years of work experience.

    Roles and Responsibilities:


    • Setup and configuration of all MAC OS systems.
    • Knowledge in Zero Touch Deployment for MACs.
    • Provide 2nd Level Software Support.
    • Knowledge of JAMF.
    • Experience with JAMF self-service management and command line.
    • Imaging and reimaging of MAC Laptops to the latest OS Version.
    • Diagnosing and Troubleshooting MAC-related OS and Hardware problems.
    • IMAC.
    • Perform Software Installations on all apple devices.
    • Smart Hands Activities.
    • Provide remote support for users traveling or at home.
    • Provide VPN support on Mac devices.
    • Provide accurate asset information within the ticketing system to ensure an accurate asset database.
    • Perform refresh of end-user devices in alignment with refresh schedules.
    • Assist with Mac inventory activities as required weekly and monthly.
    • Proper Documentation of End User Issues within Service Now.
    • Backup and Restoration of End User Data.
    • Create, modify, and maintain MAC processes and policies.
    • Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day.
    • Ability to work in Active Directory for Windows if needed.
    • Ability to work within Service Now.
    • Strong ability to interact with Customers.

Keywords: CYNET SYSTEMS, Costa Mesa , Field Service Officer (Mac), IT / Software / Systems , Costa Mesa, California

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