Customer Service / Technical Support - Merchant Services
Company: AVP Solutions
Location: Los Angeles
Posted on: January 17, 2026
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Job Description:
Job Description Job Description About The Role AVP Solutions, a
merchant services provider based in Canoga Park, CA, is seeking a
friendly, solution-oriented Customer Service / Technical Support
specialist to join our team. You’ll support merchants with payment
processing, POS hardware and software, and transaction
troubleshooting while delivering excellent customer service across
phone and online channels. What You’ll Do Serve as a primary point
of contact for merchant inquiries, providing timely, professional
phone and email support. Troubleshoot payment processing issues,
point-of-sale hardware/software problems, and terminal connectivity
for a diverse merchant base. Create clear troubleshooting steps,
escalation notes, and technical documentation in contact management
systems. Prepare written proposals, quotes, and assessments that
address client needs and recommended solutions. Work closely with
internal teams to escalate complex technical issues and ensure
smooth resolution of service requests. Maintain accurate records in
databases and follow established procedures for account changes and
service setup. Who You Are 1–2 years of bankcard, merchant
services, or payment processing experience. Strong verbal and
written communication skills with professional phone etiquette.
Proficient with Windows-based applications, spreadsheets, internet
tools, and contact management software. Knowledge of point-of-sale
hardware and software, payment terminals, and transaction flows.
Comfortable learning product and service features quickly in a
fast-paced environment. Ability to interpret and apply technical
instructions, and to manage multiple calls and tasks
simultaneously. Additional Qualifications Experience with the
Pegasus database is a plus. Previous banking or financial services
background is beneficial. Demonstrated time management,
professionalism, and the ability to write clear reports and
correspondence. Why You’ll Love Working Here Join a collaborative
team that values practical problem solving, clear communication,
and delivering dependable payment solutions to merchants across
industries. At AVP Solutions you’ll have the chance to build
technical support expertise in merchant services while contributing
directly to client satisfaction and operational improvements.
Benefits include health insurance, paid sick time, paid vacation
time, and paid holidays. We support professional growth and a
friendly workplace where your technical skills and customer-focused
approach make an immediate impact.
Keywords: AVP Solutions, Costa Mesa , Customer Service / Technical Support - Merchant Services, IT / Software / Systems , Los Angeles, California
