Client Services Associate
Company: Capital Group
Location: Costa Mesa
Posted on: March 14, 2020
Req ID: 33141
Experience Level: Entry-Level
Other Location(s): N/A
Come grow with us
At Capital Group, how we work is defined by shared values that
include absolute integrity, respect and collaboration. But it's
more than that. It's smart and highly driven people united in
purpose to serve our investors and one another.
Bring your energy and unique perspective to Capital and you'll have
the opportunity to grow with us professionally, personally, and
financially. You'll be part of a team that genuinely cares about
helping you succeed. You'll work alongside talented colleagues,
many of whom build long careers while progressing through multiple
roles, establishing lifelong friendships and making a difference in
our communities. In return for your contributions, you'll receive
premier compensation and benefits, and a company-funded retirement
plan that ranks among the most generous.
As one of our Client Services Representatives, you'll take
high-volume inbound phone calls from shareholders, financial
professionals and internal colleagues. You'll help callers feel
comfortable and supported while they're making significant
financial decisions. You'll relay complex, ever-changing
information about mutual funds and financial service regulations.
You'll build trust in these interactions by learning new concepts
and researching information in real-time to provide solutions.
You don't need any previous experience or knowledge in investment
management to thrive in this job. We'll teach you everything you
need to know, which makes this a perfect starting point to launch
your career with Capital Group.
"I am the person Capital Group is looking for."
--- You have customer service experience in any industry and enjoy
talking to people over the phone.
--- You're a tech-savvy problem solver. You can research and
resolve customer questions quickly, working across multiple systems
throughout the day.
--- You've taken on challenging customer interactions with patience
and composure, knowing when to take ownership and when to escalate
--- You're open to working overtime hours, as needed.
We invest in your success and future at Capital Group; as a new
associate, you will receive 12 weeks of classroom training, as well
as 8 weeks of reinforcement taking live calls and shadowing senior
associates. The position start date is 5/11.
--- Competitive base salary, bonuses, and overtime eligibility
--- Annual performance evaluations with opportunity for merit
--- Medical, dental, and vision insurance -- effective your first
day of employment!
--- 15% employer funded retirement contribution, annually
--- 18 days of accrued vacation in your first year
--- 9 paid holidays per year
Founded in 1931, Capital Group is one of the world's largest and
most trusted investment management companies and home to the
American Funds. We manage more than US$1.7 trillion in assets, and
our 7,500 associates make our clients their first priority every
day. When we do our job right, millions of investors around the
world fulfill their dreams and financial goals, from home ownership
and higher education, to a comfortable retirement. Our long-term
investment results and outstanding service set us apart from our
competitors, while our workplace sets us apart from other
Keywords: Capital Group, Costa Mesa , Client Services Associate, Other , Costa Mesa, California
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