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Director, Human Resources

Company: The ABA Rule of Law Initiative
Location: Costa Mesa
Posted on: September 17, 2020

Job Description:

Friday, September 11, 2020

Company & Culture

For over 35 years El Pollo Loco continues to dominate the market in delivering the best citrus-marinated fire-grilled chicken. We opened our first restaurant in 1980 in Los Angeles, and today we are over 450 restaurants strong and still growing! From our products to our people, we’re truly amazing!

Our restaurants are only the tip of the flame. If you’re looking for a fast paced, innovative and welcoming workplace then a career with our Corporate Familia is right for you.

What’s in it for you!

• Medical + Dental + Vision Insurance

• 401(K) Plan with match and immediate vesting

• Flexible Spending Accounts

• Basic Life and AD&D/Long Term Disability

• Vacation + Sick Pay

• Bonus Compensation for eligible positions

• Casual Friday’s

• Bring your dog to work Friday’s

• Discounts of El Pollo Loco food

• Discounts on theme parks, movie tickets, sports, hotels and more.

• Employee referral bonus program

Position Purpose:

Serves as the senior HR leader, overseeing the strategic business partnership with Operations. Leads the strategy and execution of processes and programs to achieve strong results in employee relations, employee development and culture, and talent acquisition. Partners with the broader HR team and Operations to lead all HR initiatives impacting the field. Responsible for the HR consulting on employee relations, policy and procedure compliance, performance management and culture. The Senior Director of Human Resources collaborates with Operations senior leadership to ensure effective recruitment and engagement to help attract and retain top talent within the organization both internally and externally.

Essential Duties and Responsibilities:

Business Partnership

As the Field HR team leader and integral partner of the Operations leadership team, this role provides value-add people/organizational/HR consulting and subject matter expertise. Builds and maintains high-quality influential relationships with Chief Operations Officer, Vice President of Operations, Regional Directors of Operations, and Area Leaders through frequent, effective communication and regular ride-alongs.

Possesses strong business acumen, with an understanding of organizational reporting and key performance indicators. Leads the Field HR Team to utilizing foundational business acumen and HR expertise to analyze situations and effectively makes timely recommendations to alleviate risk and positively impact the business and employees. Ensures HR Team is addressing issues as proactively as possible, while developing and driving an overarching Field HR team agenda to address the talent needs for Operations.

The champion and driver of quarterly Ops/People Meetings, ensuring the team presents HR information, metrics and reports pertinent to the business. Reviews and analyzes holistic Operations level data to identify trends and recommend solutions to improve performance, retention, and employee experience. Performs regular people and/or performance reviews with Vice President of Operations, Regional Directors of Operations, and Area Leaders.

Serves as the main ambassador of the broader Human Resources team to Operations. Builds strong rapport and trusted relationships with all levels of employees. Brings meaningful high-level insights and recommendations back to the broader Human Resources team for process improvement. Interacts professionally and ethically, constructively participating as a collaborative team member in pursuit of common goals.

Travels consistently within all regions approximately 2 days a week in the field with 3 days in the Support Center.

Employee Relations

Oversees the timely and thorough investigations into employee concerns conducted by the Field HR Team; provides appropriate recommendations for actions as a result of investigations. Ensures team is comprehensively documenting and maintaining records for all related complaints and claims of harassment, discrimination, retaliation, unfair treatment, etc. Ensures disciplinary action is consistent and appropriate for performance and behavior concerns across Operations. Ensures compliance with FMLA/CFRA and ADA matters throughout all areas, including the engagement in the interactive process and consulting on reasonable accommodations.

Ensures timely restaurant audits are conducted with a balanced approach of conducting an equal number in the first and second half of the year. Oversees the overall audit process, ensuring thorough feedback to General Managers all the way through Operations senior leadership. Derives key themes and findings from audit process and develops appropriate action plans with Field Operations.

Manage participation in unemployment hearings, depositions, wage claims, DOL audits, etc. and assists Legal in facilitating and/or investigating lawsuits and agency charges (e.g., DFEH, EEOC, DOL). Responds in a timely manner to Legal requests as needed.

Solves routine and complex Human Resource challenges in the Field. Takes initiative to modify or make recommendations to improve company procedures and processes as appropriate (including AMP book).

Employee Development and Culture

Partners with Regional Operations Directors and Area Leaders on field people development decisions to evaluate internal candidates and identify high potential team members, and participates in talent assessments. Assists Operations with talent management and leadership development initiatives, performance management, listening sessions, and core HR processes (i.e., hiring, transfers and terminations).

Provides management coaching to build leadership capabilities to address and resolve employee issues, acting as a role-model in Heart Centered Leadership and professional behavior. Serves as a steward of our Company culture.

Monitors employee engagement levels and tracks key employee trends in the field. Proactively communicates findings and makes recommendations to Operations Leadership and Chief People Officer.

Oversees the creation of training and tools to effectively train new managers on Human Resources Policies and Procedures. Leads the development, facilitation and/or presentation of ad hoc training for field leadership in small group settings, seminar formats or at divisional/meetings.

Ensures the Field HR team conducts key exit interviews, analyzes and identify trends which impact retention and offer solutions that will lead to improved employee satisfaction and lower turnover. Plays a pivotal leadership role in cross-functional Retention team, designing and implementing key initiatives.

Talent Acquisition

Collaborates with Operations leadership and Field HR team to review comprehensive staffing needs and maintain a consistent pulse on restaurant staffing levels.  Ensures all hiring decision makers abide by the Company hiring objectives, company policies, and the applicable laws. In partnership with Talent Acquisition, stays abreast of  best practices in attracting, interviewing, hiring and on-boarding talent. Assists in developing new strategies and programs in these areas across Operations. Actively participates in interviews and the selection process for field leadership roles as needed.

Supervisory Responsibilities:

The Director, Human Resources has typically 2 - 4 employees reporting into this position. The role has full authority to hire, develop, appraise, promote, reward, discipline, transfer, and approve time and attendance of team members.

Education and/or Experience :

BA/BS degree required, preferably in Human Resources Management. Minimum of 12+ years Human Resource experience in a multi-state, multi-site role, preferably in the restaurant/retail/hotel industry. 4+ years of team leadership also required. Must possess a track record exhibiting growth within the HR discipline, including employee relations, recruitment, performance management and administration. Solid knowledge of compliance, state/federal laws and other regulations relevant to the business environment needed. Selected individual will have a track record of success in leading, managing, coaching and developing others. Bi-lingual in Spanish highly desirable. Valid Drivers License required.

Travel Required Yes

3535 Harbor Blvd, Costa Mesa, CA 92626, USA

Keywords: The ABA Rule of Law Initiative, Costa Mesa , Director, Human Resources, Other , Costa Mesa, California

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