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Technical Support Representative

Company: Aerotek
Location: Costa Mesa
Posted on: January 12, 2021

Job Description:

An innovative software company is looking for experience technical support representatives to assist their customer support department. Job Description: -Provide technical support on a variety of consumer electronics such as tablets, laptops, speakers, TV---s, etc. -Provide outstanding customer service, technical support, and pre-sales support to consumers and technicians via inbound phone calls, tickets, and emails - Meet and work diligently to exceed support center metric goals and contracted service levels - Create repair dispatches for consumers needing service and manage said dispatches diligently and efficiently through completion - Follow-up on all outstanding issues, inquiries, and tasks efficiently and completely Additional Skills & Qualifications: - 2 years of software / computer support / tech support / desktop support. - Has a passion for technology - follows the latest trends & gadgets - Proficient in MS Office Suite & a variety of web based applications - Any usage of a ticketing system is a plus - Phone customer service is a plus for this role - they know most tech support roles can be in person and they are okay with that Experience Level: Intermediate Level Additional Information: -Fully REMOTE OPPORTUNITY -Lots of room for growth -Full-time role About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing-- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Costa Mesa , Technical Support Representative, Other , Costa Mesa, California

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