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Remote Bilingual Spanish QC QA Analyst

Company: VirtualVocations
Location: Costa Mesa
Posted on: May 3, 2021

Job Description:

A health and human services program provider needs applicants for an opening for a Remote Bilingual Spanish QC QA Analyst. Candidates will be responsible for the following: Following procedures and directions to assess the quality of service provided through monitoring incoming calls Working on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice Providing feedback on call monitoring results Required Skills: Fluency in Spanish/English High School Diploma or GED Ability to meet call monitoring deadlines and perform with skill and accuracy Knowledge of quality assurance and continuous improvement concepts, procedures, and processes At least 3 years of related experience in call center monitoring, quality assurance, and/or customer service

Keywords: VirtualVocations, Costa Mesa , Remote Bilingual Spanish QC QA Analyst, Other , Costa Mesa, California

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