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Virtual Tour Marketing Agent

Company: Diamond Resorts Corporation
Location: Costa Mesa
Posted on: June 6, 2021

Job Description:


Under general supervision, the Virtual Tour Marketing Agent makes outbound telephone calls for the purpose of generating leads for a member update and timeshare presentation.


  • Makes outbound telephone calls from a list provided by the Company, derived from various arrivals and departures to and from affiliate resort properties.
  • Offers qualified members and owners incentives for participating in a Virtual Vacation Ownership Presentation.
  • Meets the established minimum target quota on a biweekly basis.
  • Maintains the minimum monthly budgeted volume per guest (VPG).
  • Maintains an acceptable conversion ratio on total lead sources.
  • Maintains familiarity with all Company programs, systems and resorts.
  • Remains well versed and educated with each script and incentive offered.
  • Follows Company guidelines for solicitation including, but not limited to script adherence in telephone communications.
  • Adheres to Company and federal guidelines as they relate to the Do Not Call list.
  • Takes ownership of personal behavior and weekly production levels.
  • Exhibits utmost professionalism when interacting with fellow team members and management as well as owners, members, and prospects.
  • Consistently applies training received on computer programs including, but not limited to Clarity and

I3 Systems.

  • Assists in other clerical and analytical tasks as assigned.
  • Completes all required Company trainings and compliance courses as assigned.
  • Adheres to Company standards and maintains compliance with all policies and procedures.
  • Performs other related duties as assigned.


  • High School Diploma or equivalent.


  • A minimum of six (6) months of experience in the telemarketing, customer service, and/or marketing

field required.

  • No supervisory experience required.


  • This position does not include any supervisory responsibilities.


  • This position does not require licenses or certifications.


This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

Specific skills and abilities include, but are not limited to the following:

  • Ability to meet productivity standards.
  • Strong administrative Skills
  • Self-motivated with an inner competitiveness
  • Ability to operate office machinery (i.e., computer, copy machine, fax machine, etc.).
  • Computer proficiency in Microsoft Word, Excel, and Outlook.
  • Excellent customer service skills.
  • Proficient in time management; the ability to organize and manage multiple priorities.
  • Ability to take initiative and effectively adapt to changes.
  • Able to establish and maintain a cooperative working relation.
  • Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
  • Competent in public speaking.
  • Performs well with frequent interruptions and/or distractions.


Keywords: Diamond Resorts Corporation, Costa Mesa , Virtual Tour Marketing Agent, Other , Costa Mesa, California

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