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Sr Rep - Process Resolution

Company: Ally
Location: Costa Mesa
Posted on: June 6, 2021

Job Description:

Position Description

Engages with dealers and matrix partners in order to complete discounting and other contract funding / booking related activities. Has achieved subject matter expertise status and is able to attain maximum production while complying with company policies and procedures. Maintains industry best in class dealer service and processing turn times.

Job Responsibilities

Ability to work in a high volume environment while achieving cycle time and accuracy requirements. Respond to incoming dealer phone calls or e-mails regarding general program information or customer specific questions. Solve problems related to contract pricing and program terms. Identify process improvement opportunities; collaborate with peers and management to communicate improvement suggestions. Perform various additional tasks as assigned by a supervisor which may or may not be included in the position duties and responsibilities. Provide a high level of service to dealers, matrix partners and CPC employees regarding contract corrections and Ally programs and services. Serve as a processing subject matter expert; requires ongoing training of product enhancements and programs.


Entry Level (No Exp Required)

Bachelor's degree in business preferred

Contract processing experience preferred

Performs high level technically based processing activities and/or supporting tasks Requires intermediate knowledge of Microsoft Office programs Intermediate written and oral communication skills Willingness to work flexible hours (including weekends) Ability to work effectively in a team environment. Consistently meets established productivity and turnaround time goals.

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

  • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
  • Planning for the Future: benefits to help you plan for the near and long term including an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement and other financial well-being programs.
  • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and family stay on track physically, socially, emotionally and financially.
  • Building a Family: adoption, surrogacy and fertility support as well as benefits that help you take care of your family -- parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
  • Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Keywords: Ally, Costa Mesa , Sr Rep - Process Resolution, Other , Costa Mesa, California

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