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Support Analyst

Company: Brookfield Properties - Development
Location: Costa Mesa
Posted on: June 7, 2021

Job Description:

Your Team

Reporting to the ITSM Manager, the Support Analyst is responsible for providing systems support to the company offices and sites and for the day-to-day operations of the company's computer systems.

Your Key Deliverables

Operations

  • Provide IT support for hardware, peripherals, mobile devices and software applications including maintenance, configuration, troubleshooting, upgrades, installation and training.
  • Provide IT support for standard Audio Visual equipment in conference rooms.
  • Ensure end user problems are responded to quickly and effectively.
  • Work in Service Now queue log all incidents, requests, tasks or question escalating appropriately and maintaining contact with customers until resolution.
  • Provide troubleshooting and support to various offices throughout North America.
  • Assist in the completion of technical and system administration documentation.
  • Aid in the maintenance of software and hardware inventory.
  • Follow the Information Systems Controls and Policies, including change control procedures.
  • Image, set up and deploy of desktop computers and peripherals.
  • Provide assistance with IT administrative duties including procurement and asset tracking.
  • Work closely with all IT groups as needed
  • Administer on-site support for sales and construction offices located throughout North America.
  • Provide superior support and solutions for internal clients including office and site staff.
  • Act as a member of the on-call team rotation.

Project

  • Assist with project work for implementation of new systems or upgrading of existing systems.
  • Assist with system testing prior to launch.
  • Assist with documentation as needed.
  • Support project deployment as needed.

Must Haves

  • A minimum of 3 years of technical experience.
  • University degree or diploma in Information Technology or a related discipline is required.
  • A valid driver's license and vehicle are mandatory.
  • Intermediate to advanced understanding of installation and support of desktop computers, telephony devices, printers, routers and switches.
  • Intermediate to advanced knowledge of Microsoft desktop operating systems and application suites.
  • Familiarity with industry related software
  • This position is customer facing within the organization and therefore solid communication, interpersonal and organizational skills are required.
  • Knowledge of ServiceNow.
  • Good customer service with an appreciation of and the ability to display empathy
  • Ability to problem-solve, communicate effectively and follow an incident through to a resolution.

Your Opportunity

We are proud to offer our employees what they value most:

  • Competitive compensation
  • Excellent extended health benefits
  • 401k matching
  • Generous tuition assistance program
  • Leadership development and mentorship programs
  • Charitable donation matching
  • A culture based on our values of Passion, Integrity and Community

Your New Home

At Brookfield Properties, the foundation of our success is firmly rooted in our people.

Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.

Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.

Our development group draws on its unparalleled design, entitlement and construction expertise to envision and deliver best-in-class, iconic assets and destinations. The team's multidisciplinary skill sets from across our sectors capitalize on the unique opportunities that exist in the market today.

#LI-LM2

Keywords: Brookfield Properties - Development, Costa Mesa , Support Analyst, Other , Costa Mesa, California

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