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Intake Coordinator-Thurs-Mon 9am-6pm- Love What You Do At Bristol Hospice!

Company: Bristol Hospice
Location: Costa Mesa
Posted on: June 8, 2021

Job Description:

The Intake Coordinator under the direction of the Regional Director of Intake, the Intake Coordinator role is responsible for assisting the Intake Supervisor in compassionately and expertly educating patients, families and communities about hospice services. This position acts as an intermediary for community medical staff in outpatient and inpatient settings and patients that need hospice services. This position also acts as a point of contact for insurance companies and providers related to patient homecare hospice services. The Intake Coordinator responsibilities include the coordination of home hospice services when appropriate, providing resource information options and coordination of these services as needed. This position includes processing patient referrals for hospice care services by obtaining information relevant to a hospice episode and helping to guide referred patients and families. This position requires attention to detail, thoroughness, and accuracy.

EDUCATION & EXPERIENCE:

  • (1-2) years hospice experience preferred
  • (2-3) years healthcare related experience required
  • Working knowledge of Medicare, MediCal, private insurance strongly preferable
  • Customer service/satisfaction experience a must
  • Must have a high school diploma or equivalent
  • Must be at least 18 years of age

REQUIRED KNOWLEDGE, SKILLS & ABILITIES:

  • Must have excellent verbal and written communication skills, problem solving skills and attention to detail
  • Must have a general knowledge of medical records, office procedures and office equipment
  • Must show aptitude of computer data entry and the use of current software systems, electronic health records, Microsoft suite, etc.
  • Must have the ability to meet the public and staff as positive, friendly, and professional
  • Must have effective social interaction, communication, and organizational skills as well as the ability to perform a variety of tasks efficiently.

OTHER REQUIREMENTS:

  • Must have a strong desire to be the guide that lights the path for patients and families who are in high need of support at a difficult time
  • Must have the ability to create and foster great relationships within their community through service and partnership
  • Must want to work with a creative and dynamic team that never stops learning and growing

ESSENTIAL JOB FUNCTIONS:

  • Promote an environment which facilitates quality care, customer service and a spirit of cooperation among home care team members
  • Act as a liaison between private, HMO or federally funded insurance companies and the agency
  • Triage incoming calls related to patients, families, physicians and staff
  • Initiate referral process as outlined in department specific procedure
  • Act as a liaison for hospital case managers providing resource information options to help coordinate services as needed
  • Accept information for patient referrals for agency services from medical office staff, physicians, hospital discharge planners and private individuals
  • Keep leadership apprised of day-to-day activities, insurance case issues and patient care concerns
  • Actively participate in performance improvement activities
  • Collect data from clinical records to ensure accuracy of patient eligibility
  • Participate in and assists with community activities, i.e. health fairs, conventions, community education programs, etc.
  • Rotation of major holidays coverage with team members
  • Rotation of on-call coverage with team members

BENEFITS & COMPENSATION

  • Competitive salary commensurate with experience
  • Medical, Dental, Vision, Life Insurance and more
  • HSA & 401(k) available
  • PTO and Paid Holidays
  • Tuition Reimbursement

Keywords: Bristol Hospice, Costa Mesa , Intake Coordinator-Thurs-Mon 9am-6pm- Love What You Do At Bristol Hospice!, Other , Costa Mesa, California

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