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Global Transitions Senior Program Lead- Americas (Location Flexible)

Company: Cushman & Wakefield
Location: Costa Mesa
Posted on: June 8, 2021

Job Description:

Job Title

Global Transitions Senior Program Lead- Americas (Location Flexible)

Job Description Summary

The Americas Senior Program Lead oversees a group of Program Lead and Project Coordination staff. As a Senior Leader in the Global Transitions team, the Senior Program Lead represents the team in global initiatives and pursuits. The Lead successfully executes and delivers programs and projects to enable key strategic initiatives. The Transitions Program Lead ensures proper coordination of activity around effective transitions. Responsible for the management of all transition program objectives and field implementations. Ensures effective integration of new accounts by defining, managing and implementing requirements and resource allocations. Defines and supports process development, program improvement and quality initiatives for new and existing accounts.

Job Description

  • Oversee Americas Transition Resources: manage resource gearing, employee hiring and onboarding, performance management, and support resource growth & development. 5%
  • Manages team through effective use of data visualization and KPI's 5%
  • Coordinate and successfully execute multiple projects within Cushman & Wakefield's Global Occupier Services enterprise. Implement key strategic initiatives to achieve the desired outcomes of the Transition Platform. 10%
  • Senior Program Lead represents team in strategic/executive meetings as well as serves as the voice of the team in key meetings/projects. 5%
  • Supports business development by responding to RFP's with respect to transition and transformation services. Participates in yellow pad sessions and sales pitches. Identifies opportunities to increase share of wallet.10%
  • Accountable for overseeing integrated transition for new and expanded Global Occupier Services accounts. Ensure transition programs achieve maximum efficiency and delivery of services per contractual obligations:
  • Set completion targets and identify the key transition success criteria
  • Monitor, track and report overall transition progress; identifying potential risks with business and service line leader to identify mitigation strategies.
  • Identify and incorporate opportunities to enhance the customer experience
  • Responsible to track and manage transition budget established in ProForma
  • Support contract review and abstract preparation
  • Ensure strong linkage, support and communication with client's leadership throughout the transition process.
  • Lead transition initiatives through the execution of project plans
  • Lead all transition kick off meetings; including but not limited to: internal meetings and client meetings.
  • Manage the cross-service line interdependencies, risks and barriers
  • Lead the team through transition go live / handover (obtain sign-off from key parties on closeout checklist)
  • Oversee and coordinate post transition activities including the collection of best practices, capabilities and resources to ensure effective transitions and transformations. 60%

  • Consult/advise the business:
  • Document the key transition success criteria targets and thresholds
  • Ensure the viability of the program plan from the business perspective
  • Ensure the program stays within the boundaries of the success criteria (targets and thresholds)
  • Ensure that organizational change management activities are executed to ensure achievement of customer objectives 5%

  • Performs other related duties as required or requested.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

Keywords: Cushman & Wakefield, Costa Mesa , Global Transitions Senior Program Lead- Americas (Location Flexible), Other , Costa Mesa, California

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