Our restaurants are only the tip of the flame. If you're looking
for a fast paced, innovative and welcoming workplace then a career
with our Corporate Familia is right for you.
What's in it for you!
- Medical + Dental + Vision Insurance
- 401(K) Plan with match and immediate vesting
- Flexible Spending Accounts
- Basic Life and AD&D/Long Term Disability
- Vacation + Sick Pay
- Bonus Compensation for eligible positions
- Casual Friday's
- Bring your dog to work Friday's
- Discounts of El Pollo Loco food
- Discounts on theme parks, movie tickets, sports, hotels and
- Employee referral bonus program
Company & Culture
For over 35 years El Pollo Loco continues to dominate the market
in delivering the best citrus-marinated fire-grilled chicken. We
opened our first restaurant in 1980 in Los Angeles, and today we
are over 450 restaurants strong and still growing! From our
products to our people, we're truly amazing!
Investigates and resolves software and hardware problems of
restaurant computer users. Provide POS installation, support and
maintenance for company restaurants and franchise restaurants that
use networked Point of Sale systems. Help Desk Analysts serve as
first line primary support.
Essential Duties and Responsibilities:
% of Time
Essential Duties and Responsibilities
Answers, evaluates and prioritizes incoming telephone,
voice/e-mail, and in-person requests for assistance from users
experiencing problems with hardware, software, networking and other
Logs and tracks calls using problem management database, and
maintains history records and related problem documentation.
Monitors and troubleshoots daily polling processes
Calls software and hardware vendors to request service regarding
Performs level I troubleshooting for Helpdesk trouble
Supports new product implementation
Interface with external vendors such as POS companies to resolve
Document Helpdesk processes and FAQ documents for Helpdesk
Consults with management to explain software errors or to
recommend changes to programs.
Interacts professionally and ethically, constructively
participating as a collaborative team member or leader in pursuit
of common goals.
The Help Desk Analyst position has no oversight or
accountability for others.
Qualifications - Education, Experience, and/or
To perform this job successfully, an individual must be able to
satisfactorily perform the essential position duties. The
requirements listed below are representative of the education
and/or experience required.
Education and/or Experience:
BS in Information Technology or related field preferred. One
year experience in an IT support department/help desk role,
providing telephonic end-user support and/or minimum of two years
as a restaurant manager expert in use of restaurant computer
systems, preferably in the restaurant/retail industry with
multi-units. Must have a valid CA driver's license. Bilingual
(English/Spanish) a plus.
- 3535 Harbor Blvd, Costa Mesa, CA 92626, USA