JOB TITLE: Operations Technical Support Analyst-
JOB GRADE: 30
technical and operational support to the teams within ADP
Compliance Solutions Payments Operation area. Work with vendor
realtionship to research, analyze and determine resolutions to
issues. Respond to questions from vendor and operations areas.
Assist with escalated client issues and trouble use issues through
use of database management, writing and running queries and
creation of reporting.
ESSENTIAL DUTIES & RESPONSIBILITIES:
researches and resolves complex issues related to ADP Payment
customer and client operations. Ability to analyze and manipulate
data from a variety of sources and make recommendations for
improvement and solutions. Seek timely and reasonable solutions.
Responsible for database management and writing and running
queries. Ability to create quality and effective reports to drive
operational efficiencies. Modifies the database which includes
table creation, table modification, table sizing, field definition
and record definitions.
with escalated client issues. Work with Operations associates and
management to research, analyze and determine resolution. respond
to questions from operations, client and customer areas.
upgrades knowledge and skill base relating to both new and existing
products to increase proficiency in a technical and operational
support capability. Remain current with emerging technology in
order to provide technical and operational support for new product
rollouts and/or existing offerings. Remain proficient on networks,
operating systems, hardware, software, databases, Internet and
related products. Effectively troubleshoot, replicate and develop
resolution for client issues.
in department projects as needed. Manage projects that will focus
on improving the operational execution and efficiencies. This will
require effective communications with internal and external
clients, the documentation and resolution of issues and tracking
and reporting of progress on said projects.
other related duties as assigned.
EDUCATION & EXPERIENCE:
- 3 --
5 Years of Directly Related Experience