Special Programs Consultant
Company: Diamond Resorts International
Location: Costa Mesa
Posted on: October 8, 2021
Under general supervision, the
Special Programs Consultant makes outbound telephone calls from a
list provided by the Company based on owner data. The
Consultant offers qualified owners a dinner experience in exchange
for a timeshare tour.
Makes outbound telephone
Offers qualified owners a dinner
experience in exchange for a timeshare tour.
Meets the established minimum
target quota of fourteen (14) net qualified tours on a biweekly
Maintains the minimum monthly
budget volume per guest (VPG).
Maintains a 9.5% conversion
ratio on total leads.
Must not exceed 65 minutes “time
pause” per day inclusive one 30-minute lunch and two 15-minute
Be familiar with all company
programs, systems and resorts.
Must be well versed and educated
with each script and promotion offered.
Follows company guidelines for
solicitation including, but not limited to, script adherence in
Adheres to company and federal
guidelines as they relate to the Do Not Call list.
Takes ownership of personal
behavior and weekly production levels.
Exhibits utmost professionalism
when interacting with fellow team members/management as well as
owners, members and prospects.
Ensures compliance with
timekeeping, including clocking in/out procedures and
Consistently applies training
received on computer programs including, but not limited to,
Assists in other clerical and
analytical tasks as assigned.
Completes all required Company
trainings and compliance courses as assigned.
Adheres to Company standards and
maintains compliance with all policies and procedures.
Performs other related duties as
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
Ability to meet productivity
Self-motivated with an inner
Operate office machinery (i.e.,
computer, copy machine, fax machine).
Computer proficiency in
Microsoft Word, Excel and Outlook.
Understand how to
develop and implement business strategies.
Excellent customer service
Proficient in time management;
the ability to organize and manage multiple
Ability to take initiative and
effectively adapt to changes.
emergency situation and takes appropriate action.
Able to establish and maintain a
cooperative working relation.
Able to use sound judgment; work
independently, with minimal supervision.
Able to perform a
variety of duties, often changing from one task to another of a
different nature, with impending deadlines and/or established
Performs well with frequent
interruptions and/or distractions.
Please note that Hilton Grand Vacations (HGV)
acquired Diamond Resorts International (DRI) as of August 02,
2021. If you apply to work at a Diamond Resorts company you
will be an applicant of a subsidiary of HGV. A transition to HGV
will occur as we integrate technology, systems and branding but it
will take time until our separate operating systems, employment
policies and benefits are fully integrated. As a result, for a
period of time, employees will receive correspondence and messaging
from Diamond Resorts as well as from HGV and related
Keywords: Diamond Resorts International, Costa Mesa , Special Programs Consultant, Other , Costa Mesa, California
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