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Fraud Prevention Representative

Company: Tickets.com
Location: Costa Mesa
Posted on: September 15, 2022

Job Description:

*Tickets.com*, an *MLB company*, delivers innovative, cutting-edge technologies to enable frictionless and unforgettable fan experiences in venues across the globe. Together with MLB, Tickets.com is changing the landscape of the live sports and entertainment industry, delivering new digital venue and ticketing experiences to millions of fans. Our Technology team builds platforms and products that provide a new smart ticketing solution and venue experience. Using cutting-edge technology, our platform and applications are consumed by fans, stadiums, and MLB teams.We are assembling a world-class team to build on these experiences, to scale platforms and products that anticipate emerging opportunities, including dynamic pricing and offers and digital, contactless ticketing. Our mission is to provide premium, innovative live experiences for our clients and their patrons.Tickets.com is looking for a *Fraud Prevention Analyst *passionate about building engaging products for our fans.*The Opportunity: *The Fraud Prevention Analyst is responsible for reviewing high-risk order queues and identifying fraudulent transactions. The Fraud Prevention Analyst will contact patrons to validate the information and confirm or cancel high-risk transactions. This position must maintain strict confidentiality of proprietary and insider information as well as any client or customer information collected during fraud investigations.The position is also responsible for ensuring the timely and effective response to payment card fraud dispute cases to minimize financial losses in addition to monitoring loss prevention controls (reports and other functions) and assisting with the development of these controls.*Essential Job Functions: * - Review high-risk transaction queues and identify fraudulent transactions within the business portfolio to reduce potential financial losses. - Monitor patron transactional records to identify unauthorized transactions and fraudulent accounts. - Maintain fraud system rules and models to improve efficiency and effectiveness. - Stay current on fraud and chargeback trends at both the industry and corporate level to recommend policies, procedures, and processes to management. - Maintain a constant awareness of the fraud detection, prevention, and reporting tool marketplaces. - Generate suspicious activity and risk management reports. - Ensure confidentiality of all information collected during investigations. - Act as a liaison with law enforcement for Tickets.com, clients, or patrons pertaining to cases of fraudulent activity that may result in criminal charges. - Initiate and respond to customer and client inquiries as part of investigative research. - Flexible with working hours that will change based on event dates and fraud trends. - Assist the Payments department with fraud transaction resolutions and other miscellaneous tasks.*Additional Functions: * - Develop an understanding of Tickets.com's flagship system (ProVenue) to research transactions. - Correspondence (including letters, memos, proposals, etc.) should always be in a professional manner consistent with Tickets.com's image and brand. - Perform miscellaneous customer service-related duties as required. - Other responsibilities that may not occur on a regular basis based on department needs. - Always adhere to corporate guidelines for expense reporting, human resource filings, etc*Requirements: * - An Associate's degree and two years of related business experience or four years of related business experience are preferred. - PC proficient, with knowledge of Microsoft Office products (especially MS Word and Excel). - Proven self-starter with a strong work ethic and problem-solving skills. - Must be detail oriented with the ability to handle and complete multiple projects. - Solid understanding and proven experience identifying fraud trends. - Work non-standard working hours, including evenings and weekends - Strong internet research skills with the ability to navigate through multiple web-based systems. - Strict confidentially of company and customer data. - Make confident independent decisions on orders that can have a direct impact on customer satisfaction. - Strong customer service skills with the ability to determine whether a contact is being truthful. - Strong follow-up and investigation skills to prevent repeated fraudulent activity. - Understanding of event ticketing systems is a plus. - Bi-lingual preferred but not required. (Spanish is a plus.) - Basic understanding of chargeback guidelines. - Ability to lead and work within a team-oriented environment to achieve common goals and objectives. - Good interpersonal relationship and communication skills.*We offer an Outstanding Benefits Package that includes: * - Medical - Dental - Vision - STD & LTD - 401K Retirement Plan - Basic Life & AD&D - Supplemental Life Insurance - Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break) - HSA & FSA - Legal Plan - Pet Insurance - Tuition Reimbursement - MLB Tickets*Tickets.com is an Equal Opportunity Employer.*Job Type: Full-timeBenefits:* 401(k) matching* Dental insurance* Employee discount* Flexible spending account* Health insurance* Health savings account* Life insurance* Paid time off* Tuition reimbursement* Vision insuranceSchedule:* Monday to FridayAbility to commute/relocate:* Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Tickets.com, Costa Mesa , Fraud Prevention Representative, Other , Costa Mesa, California

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