Rooms Control Coordinator
Company: Costa Mesa Marriott
Location: Costa Mesa
Posted on: September 21, 2022
Work with Sales and Front Office to ensure all group rooms are
reserved, group billing is set up, rooms are blocked according to
requests, and to assist with check-in and check-out.
--- Answer the telephone and greet prospective guests in a friendly
manner using clear, verbal English communication. Listen to callers
to understand inquiries and requests. Promptly provide accurate
information regarding availability, accommodation types,
transportation to and from hotel, rate, etc. Promote HEI Hotels and
Resorts and brand-specific marketing programs. Assign reservations
based on guest preferences and availability.
--- Read, retrieve, communicate and verify information including
confirmation number to caller. Input and retrieve data using a
computer reservation system and utilizing codes for efficiency.
--- Answer questions regarding hotel facilities and services,
airline partnerships, local attractions, directions, etc. Know,
understand, and communicate applicable deposit and guarantee
policies as requested. Handle complaints in a tactful manner and
negotiate resolutions such as alternative accommodations when hotel
is sold out.
--- Greet customers immediately with a friendly and sincere
welcome. Use a positive and clear speaking voice, listen to and
understand requests, respond with appropriate action and provide
accurate information such as outlet hours and local
--- Complete the registration process by inputting and retrieving
information from a computer system, confirming pertinent
information including number of guests and room rate. Promote HEI
Hotels and Resorts and brand marketing programs. Make appropriate
selection of rooms based on guest needs. Code electronic keys.
Non-verbally confirm the room number and rate. Provide welcome
folders containing room keys, certificates, coupons and refreshment
center keys as appropriate.
--- Verify and imprint credit cards for authorization using
electronic acceptance methods. Handle cash, make change and balance
an assigned house bank. Accept and record vouchers, traveler's
checks, and other forms of payment. Convert foreign currency at
current posted rates. Post charges to guest rooms and house
accounts using the computer.
--- Process and handle group rooming lists, reservations, and
associate reservations requests by inputting data into the
--- Build and monitor group masters, cutoff dates and group
cancellations, releasing any unused rooms at the determined
--- Pre-block group rooming lists prior to arrival.
--- Communicate both verbally and in writing to provide clear
direction to staff.
--- Comply with attendance rules and be available to work on a
--- Perform any other job related duties as assigned.
Set in the heart of beautiful Orange County, Costa Mesa Marriott
provides excellent service, upscale amenities and a Southern
California location that allows guests to explore the area with
ease. As an associate at the Costa Mesa Marriott, you will enjoy
many great perks! We hold town hall meetings monthly with
incentives and team building activities, as well as holiday
parties, treat carts, ice cream socials, and lunches with the
General Manager. Additionally, you will have access to free shift
meals! What are you waiting for? Join us today at the Costa Mesa
Marriott. Don't meet every single requirement of this job? Studies
have shown that women and people of color are less likely to apply
to jobs unless they meet every single qualification. At HEI we are
dedicated to building a diverse and inclusive workplace, so if
you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, we
encourage you to still send in your information. You may be the
perfect candidate for this or for other roles within our
organization!We value U.S. military experience and invite all
qualified military candidates to apply.
Keywords: Costa Mesa Marriott, Costa Mesa , Rooms Control Coordinator, Other , Costa Mesa, California
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