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Host/Hostess

Company: Mesa Verde Country Club
Location: Costa Mesa
Posted on: November 26, 2022

Job Description:

*Job Title: Host*

The hostess or host greets members as they enter the restaurant, takes and confirms reservations, shows members to their table, and provides the menus. They may also support other staff members by assisting with bussing or serving duties.

*Responsibilities and Tasks*

* To check, prepare, and deliver quality food in a timely manner with accuracy, speed, courtesy, and cleanliness.
* Great members and guests and seat them at tables or in waiting areas
* Assign members to tables suitable for their needs
* Provide members with menus
* Inspect dining and serving areas to ensure cleanliness and proper setup
* Speak with members to ensure satisfaction with food and service, and to respond to complaints
* Receive and record members' dining reservations
* Maintain contact with kitchen staff, management, serving staff and customers to ensure that dining details are handled properly, and members' concerns are addressed
* Inform members of establishment specialties and features
* Direct members to coatrooms and waiting areas such as the lounge
* Monitor cleanliness of lobby, patios, and restrooms throughout events
* Understand government health and food service regulations
* Understand government alcoholic beverage service regulations
* Carry our any additional requests from supervisors
* Obtain and maintain a working knowledge of all food menu items including the wine list
* Assist all servers, bartenders and other service staff with the delivery of items to member tables
* Communicate effectively and courteously with members and co-workers
* Communicate food orders to Chefs, paying attention to priorities and special requests (e.g. food allergies)
* Perform calmly and effectively under stressful conditions
* Promote an atmosphere of teamwork by assisting co-workers

*Required Skills*

* Ability to engage with members as well as staff and be especially empathetic to the needs of both constituents, excellent written and verbal communication skills.
* Must be computer literate and proficient with Microsoft Office Suite.
* Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates attention to detail.
* Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
* Project Management - Communicates changes and progress; Completes projects on time and budget.
* Technical Skills - Assesses own strengths and weaknesses; Strives to continuously build knowledge and skills; Shares expertise with others.
* Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
* Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
* Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
* Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
* Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.
* Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Makes timely decisions.
* Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles.
* Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Ability to empower others to be successful and supportive of the operations.
* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
* Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
* Quantity - Completes work in a timely manner, Works quickly and efficiently.
* Safety and Security - Observes safety and security procedures; Uses equipment and materials properly.
* Adaptability - Adapts to changes in the work environment; Manages competing demands.
* Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
* Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
* Initiative - Takes independent actions and calculated risks; Asks for and offers help when needed.
* Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work.

*Work Context*

Requires walking, Requires standing, Requires telephone conversations, Requires face-to-face discussions with individuals or teams, Requires contact with others (face-to-face, by telephone, or otherwise), Requires dealing with unpleasant, angry, or discourteous people, Includes conflict situations,
Includes exposure to sounds and noise levels that are distracting or uncomfortable, Includes exposure to contaminants, Requires exposure to minor burns and cuts, Requires being exact or highly accurate,
Requires repeating the same physical activities or mental activities over and over, Requires meeting strict deadlines, Requires work with external customers or the public, Requires coordinating or working with others in accomplishing work activities, Requires work with others in a group or team, Includes responsibility for work outcomes and results, Job tasks are performed in close physical proximity to other people, Requires the ability to work in extreme temperatures like freezers or outdoors (-10 degrees F to110 degrees F), Must be able to lift 40lbs on a regular and continuing basis, Must be able to push and pull carts and equipment weighing up to 50lbs occasionally, Must be able to bend, stoop, squat and stretch sometimes, Requires manual dexterity to use and operate all necessary equipment, Must have finger dexterity to operate office equipment such as computers, printers, etc.

*Required Education*

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* *Education and Experience * o

1 year of restaurant experience preferred

Country Club experience preferred.

ForeTees experience preferred.

Jonas experience is preferred.

* *Computer Skills *

To perform this job successfully, an individual should have knowledge of Microsoft Office (Excel,Word, etc.) software, internet skills, POS, and Foretees software.

* *Certificates, Licenses, Registrations*

Valid Driver's License.

CPR/AED certified preferred

_This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to reflect the current position accurately, management reserves the right to revise the job when circumstances change._

Job Type: Part-time

Pay: From $18.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Employee assistance program
* Health insurance
* Life insurance
* Paid sick time
* Paid time off
* Referral program
* Vision insurance
Physical setting:
* Fine dining restaurant
* Upscale casual restaurant
Shift:
* Day shift
* Evening shift
Weekly day range:
* Monday to Friday
* Weekend availability

Ability to commute/relocate:
* Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: Mesa Verde Country Club, Costa Mesa , Host/Hostess, Other , Costa Mesa, California

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